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Membership forget password is not working

This topic has 4 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Awais Ahmed

uppc

Participant

July 26, 2022 at 06:14

Hi team,

if member click forget password, it is linked direct to the wp-admin reset password link rather than customer account.

how could it be fixed?

many thanks

#330469 Copied Theme version: 6.0

3 Answers

Awais Ahmed

Participant

July 26, 2022 at 08:05

Hello, @uppc,

Please try to check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make sure that the issue is with our theme only or not? If it redirects you to my account page with the default WordPress Theme, then please share your site WP Admin and FTP Login credentials with us in a private content area of this topic so that we will check it for you on your site.

Before providing us the required info, please take the complete backup of your site and also deactivate all the third-party plugins as well.

And if it redirects you to the same page with the default WordPress theme as well then it will make sure that the issue is not with our theme and in that case you have to try to contact WooCommerce or WordPress support.

Regards 8Themes Team.

#330481 Copied

uppc

Participant

July 26, 2022 at 10:18

Hi sir, I have tried and cant fix it :(((
Can you help me to take a look?

many thanks

Please contact administrator
for this information.

#330489 Copied

Awais Ahmed

Participant

July 27, 2022 at 08:50

Hello, @uppc,

Please watch this video: https://www.veed.io/view/3921e5f2-b085-45b4-b217-a96b7d0074fa?sharingWidget=true

I have tested it on your site with the default WordPress Theme as well, and the issue persists with the default WordPress Theme as well, so it makes clear that the issue is not with our theme but with your WP or WOO, I suggest you to please contact WordPress or WooCommerce support and ask to fix it for you with the default WordPress Theme, once it will be fixed with the default WordPress Theme, it will automatically work fine with our theme as well.

Regards 8Themes Team.

#330532 Copied
Tagged: best selling, fix error, forget password, membership, seo friendly, themes, woocommerce
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