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Mobile Menu on main page – there is no “hamburger” menu

This topic has 9 replies, 3 voices, and was last updated 2 years, 3 months ago ago by grzesiekkolo

  • Avatar: grzesiekkolo
    grzesiekkolo
    Participant
    July 26, 2022 at 13:02

    Hey,

    I have an issue: on the main page (and only main) I noticed that the loaded menu has a view from a desktop. I turned off all plugins and even cache plugin( lightspeed cache) and still there is an issue. Xstore version is quite new.

    Similar issue:
    sometimes on desktop, there is a view from a tablet.

    Please, contact administrator
    for this information.
    #330493 Copied Theme version: 8.1.4 WooCommerce version: 6.4.1
    8 Answers
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 27, 2022 at 06:35

    Hello, @grzesiekkolo,

    I have just checked your site now on my personal mobile phone and it is working perfectly fine, I have shared the screenshots in the private content area of this topic, you can check those, so it must be the cache issue at your end nothing else, please try to check on any other real mobile device, I am sure you will not face this issue anymore.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    #330516 Copied
    Avatar: grzesiekkolo
    grzesiekkolo
    Participant
    July 27, 2022 at 08:24

    I still have it…also on desktop.

    Please contact administrator
    for this information.
    #330529 Copied
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 27, 2022 at 09:17

    Hello, @grzesiekkolo,

    It seems to be the Multiple Header condition issue, please check it under XStore >> Theme Settings >> Header Builder >> Multiple Header: https://postimg.cc/F7WHkJry

    If still you will not able to solve it then please share your site WP Admin URL and Credentials with me in a private content area of this topic, so that I’ll check and help you out.

    Regards 8Themes Team.

    #330538 Copied
    Avatar: grzesiekkolo
    grzesiekkolo
    Participant
    July 27, 2022 at 09:29

    Hey,
    It seems – like in this error:

    – view for mobile shows on desktop
    – then view for desktop shows on mobile

    Please contact administrator
    for this information.
    #330539 Copied
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 27, 2022 at 10:39

    Hello, @grzesiekkolo,

    There was a cache issue on your site. I checked that you are using the cache plugin I just disable the plugin “Lightspeed cache” and your issue was resolved.
    See the below image for a better reference.

    On Mobile (https://postimg.cc/sBfMTnTF)
    On Desktop (https://postimg.cc/HVZWpp2N)

    Regards 8Themes Team.

    #330549 Copied
    Avatar: grzesiekkolo
    grzesiekkolo
    Participant
    July 27, 2022 at 11:06

    Sure, but then speed will slow down. Don’t you have any other solution?

    #330552 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2022 at 12:33

    Hello,

    Check now. If you are using that plugin, you need to disable Mobile Content Optimization in Theme Options > General.

    Regards

    #330560 Copied
    Avatar: grzesiekkolo
    grzesiekkolo
    Participant
    August 24, 2022 at 10:56

    Hey,

    I turned off cache and now I noticed another issue – swatches doesn’t work.
    Can you help me?

    Please contact administrator
    for this information.
    #332446 Copied

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The issue related to '‘Mobile Menu on main page – there is no “hamburger” menu’' has been successfully resolved, and the topic is now closed for further responses

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