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Xstores slider conflicting with Elementor editing

This topic has 8 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

Cambium

Participant

August 11, 2022 at 21:50

Hello,

When I tried to edit the XStore sliders (just the slider) on Elementor I get an greyed section and cant edit anything.

Thanks,

Luis

Please, contact administrator
for this information.

#331582 Copied Theme version: 8.2.4

7 Answers

Cambium

Participant

August 12, 2022 at 04:20

Private

Please contact administrator
for this information.

#331585 Copied

Cambium

Participant

August 12, 2022 at 04:27

Looks like the problem is with Elementor Pro plugin… I deactivate it and now is working. What should I do?

#331586 Copied

Rose Tyler

Support staff

August 12, 2022 at 07:43

Hello,

Thanks for using our theme.
Activate the Elementor Pro plugin, clear all cache, record a video of problems, and provide it here.
Also, provide temporary FTP access, then I will be able to pass the problem to our dev team. If you do not know how to create FTP, contact your hosting provider, they will help you.

Regards

#331599 Copied

Cambium

Participant

August 12, 2022 at 19:05

Ok, done

Thanks,
Luis

Please contact administrator
for this information.

#331688 Copied

Awais Ahmed

Participant

August 13, 2022 at 10:13

Hello, @Cambium,

Some of our customers faced this issue, and they solved it by removing the cache, I tried to check it on your site using FTP but it did not work.

Please try following the steps in our guide regarding this matter:
https://docs.elementor.com/article/235-update-issues

I hope this information helped you solve your issue.

OR

I can see you have an active cache on your server as well: https://postimg.cc/vxgbH6P2 please first flush all the cache from the server and then remove the site cache and finally remove the browser cache and cookies and check back.

And let me know the result.

Regards 8Themes Team.

#331706 Copied

Cambium

Participant

August 16, 2022 at 16:40

It did not work, please solved the problem asap.

#331908 Copied

Rose Tyler

Support staff

August 17, 2022 at 08:57

Hello,

Fixed. Please clear cache and check now.
Let us know if any further assistance will be needed.

Regards

#331940 Copied
Tagged: conflict, elementor, slider, templates, woocommerce, wordpress, xstores
Viewing 8 results - 1 through 8 (of 8 total)

The issue related to '‘Xstores slider conflicting with Elementor editing’' has been successfully resolved, and the topic is now closed for further responses

Xstores slider conflicting with Elementor editing

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