Hello! Unable to install. Unable to install. The server is slow and clicking on the page is very sl

This topic has 5 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

  • Avatar: xiangcong
    xiangcong
    Participant
    September 4, 2022 at 09:33

    Hello! I tried installing on the server yesterday and had a lot of problems.
    1. Unable to import.
    2. It succeeded later, but my web page is very, very slow, click any edit, it will get stuck.
    3. I initiated a refund, now that I have deleted the theme, if you can help me complete the installation on the server and make it smooth, I choose to use it instead of refunding.
    thanks
    Support for XStore – Multipurpose WooCommerce Theme

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: xiangcong
    xiangcong
    Participant
    September 4, 2022 at 09:37

    https://xstore.8theme.com/elementor/demos/books/
    Books
    Please import this demo.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2022 at 10:21

    Hello,

    Thanks for contacting us.
    This error we face on your site – https://prnt.sc/fpXT4wl2BU47
    The connection to the origin web server was made, but the origin web server timed out before responding. The likely cause is an overloaded background task, database or application, stressing the resources on your web server.
    Your hosting provider should be able to solve it, so just contact their support.
    If this can’t be resolved, it would be better to change the hosting provider.
    If you can’t do it, reply to your refund request, and we will confirm it. There is not our theme’s fault, so we hope you will select our theme for your other projects.

    Regards

    Avatar: xiangcong
    xiangcong
    Participant
    September 4, 2022 at 10:34
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2022 at 10:36

    Done. Have a nice day!

    Regards

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