This topic has 4 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Awais Ahmed
Hi,
I’ve just followed the instruction video how to update the theme with ftp. I followed step by step and now my website is crashed and im getting the following error tring to open Xstore core plugin:
Warning: require_once(/mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/packages/kirki/deprecated/deprecated.php): Failed to open stream: No such file or directory in /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/packages/kirki/kirki.php on line 76 Fatal error: Uncaught Error: Failed opening required '/mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/packages/kirki/deprecated/deprecated.php' (include_path='.:/opt/RZphp80/includes') in /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/packages/kirki/kirki.php:76 Stack trace: #0 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/app/controllers/customizer.php(72): require_once() #1 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/inc/router.php(168): ETC\App\Controllers\Customizer->hooks() #2 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/inc/router.php(108): ETC\Inc\Router->dispatch() #3 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/inc/router.php(93): ETC\Inc\Router->_register_routes() #4 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/inc/core.php(103): ETC\Inc\Router->__construct() #5 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/et-core-plugin.php(185): ETC\Inc\Core->__construct() #6 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/et-core-plugin.php(119): ETC_Initial->run_etc() #7 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/et-core-plugin.php(105): ETC_Initial->__construct() #8 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/et-core-plugin.php(417): ETC_Initial::instance() #9 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/et-core-plugin.php(421): initial_ETC() #10 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-admin/includes/plugin.php(2313): include_once('...') #11 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-admin/plugins.php(192): plugin_sandbox_scrape() #12 {main} thrown in /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/packages/kirki/kirki.php on line 76
How to fix this?
Hello, @Farcela,
Have you updated the Theme required and recommended plugins as well after the theme update?
Please go to XStore >> Dashboard >> Plugin Installed and try to update all the plugins from there one by one, which you are using on your site, I am sure it will help you in solving your issue.
Otherwise, please share your site WP Admin URL and Credentials with me in a private content area of this topic, so that I’ll check and help you out further.
Regards 8Themes Team.
Hi,
I followed the steps in this video, from 1:40 ‘Update theme through FTP’:
https://www.youtube.com/watch?v=xMEoi3rKoHk
And i got the error message above: E.g. the ‘deprecated’ folder does not exist in the new update files.
I’ve fixed this by reuploading a back up and update the theme from wordpress automatic updates (first part of the youtube video). Now its working again. So the FTP methode in the video doesn’t describe it correctly i guess?
Regards
Hello, @Farcela,
The FTP method also works fine, there must be some corruption while uploading the files to the server via FTP.
But in the end, the Sound’s Good! that you reupdated the theme automatically and it worked and solved your issue.
If you will have any new issues in the future, feel free to contact us anytime, we are always here to help you…
Thanks for contacting us.
Have a nice day.
Case Closed.
Regards 8Themes Team.
Tagged: crash, error, resolve, update, woocommerce, wordpress, wordpress themes
The issue related to '‘Website, WordPress chrashed after update!?’' has been successfully resolved, and the topic is now closed for further responses