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Version 2.2 update Issue - by luke9270 - on WordPress WooCommerce support

This topic has 14 replies, 2 voices, and was last updated 10 years, 6 months ago ago by Eva Kemp

luke9270

Participant

May 12, 2014 at 04:08

Hi there
I updated to the version 2.2 and error codes showed,,so I get back and upload the 2.1 version again，now the woocommerce is not working,For example,the up sell and cross sell didn’t function,and some widgets are not showing too….May I have to clear up the wholesale Theme fire and uploead a new one ??
Could u please help check it on my site ??

Thanks in advance

Please, contact administrator
for this information.

#3345 Copied

13 Answers

Eva Kemp

Support staff

May 12, 2014 at 10:36

Hello,

Could you please provide us with FTP credentials?

Regards,
Eva Kemp.

#3372 Copied

luke9270

Participant

May 13, 2014 at 02:14

OK, Thanks

Please, contact administrator
for this information.

#3472 Copied

Eva Kemp

Support staff

May 13, 2014 at 13:37

Hello,

The problem was you didn’t select Sidebar position in Theme Options > Single Product Page. As you can see you have “Location of upsell products” set in Sidebar, so you had to choose sidebar position. Also cross-sell products are also displayed on the Cart page.
Please check.

Regards,
Eva Kemp.

#3501 Copied

luke9270

Participant

May 14, 2014 at 08:43

Thanks very much !

And I found some more issues :
1.My cart page content is messed up
2. quantity select(right left) arrow isn’t showing,but I can click it and the “back to top” icon isn’t showing too

Could pls help deal with them ?
Thanks in advance

#3580 Copied

Eva Kemp

Support staff

May 14, 2014 at 16:42

Hello,

I’ve disabled sidebar for Cart page in admin panel > Pages > Cart page, on the right side you’ll see Page Layout tab > Sidebar position > Without Sidebar.
Seems the images have been corrupted while you were uploading the theme files.
I advise you to reupload the images to wp-content/themes/legenda/images/ from the legenda archive.
They are located in legenda folder > images.

Regards,
Eva Kemp.

#3628 Copied

luke9270

Participant

May 15, 2014 at 03:29

Thanks
I reupload it and the arrows are not showing right,I’m afraid that something‘s wrong with my browsers.. and I checked it on another computer,the quantity selection arrow is showing up and down,not right and left …..

#3681 Copied

Eva Kemp

Support staff

May 15, 2014 at 12:16

Hello,

I’ve reuploaded the images of arrows and they are showing correctly on my side.
Please check the site with some other browser.

Regards,
Eva Kemp.

#3721 Copied

luke9270

Participant

May 16, 2014 at 03:02

Thanks!

The quantity selecting arrows are showing,but the “back to top” and the arrow on the slider are still not showing

#3785 Copied

Eva Kemp

Support staff

May 16, 2014 at 09:09

You’re welcome.

I’ve reuploaded the images. Please clear all cache folders and disable cache plugins to check it.

Regards,
Eva Kemp.

#3798 Copied

luke9270

Participant

May 19, 2014 at 04:08

Hi there
Do you mean the whole cache folder under the wp-content or the folders under the Cache folder ??

Thanks in advance

#3996 Copied

Eva Kemp

Support staff

May 19, 2014 at 10:17

Hello,

You need clear the whole cache folder under the wp-content directory.

Regards,
Eva Kemp.

#4033 Copied

luke9270

Participant

May 20, 2014 at 04:13

Thanks
but nothing changed…
I’m afraid it’s the problem with my browser

#4152 Copied

Eva Kemp

Support staff

May 20, 2014 at 15:12

Hello,

Have you checked with another browser or even with other PC?

Regards,
Eva Kemp.

#4243 Copied
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