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I’m having a lot of problems with this template, knowing that all of the updates are recent

This topic has 9 replies, 4 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

tareq

Participant

September 24, 2022 at 21:10

1 – When I choose one of the ready-made themes such as Theme (Niche market 02 ), when I modify the header of the page and change the color of the header does not respond, it remains on the same orange color
2 – The other problem is when I choose another theme that remains the same orange color on the other theme. For information, I revert all WordPress settings completely and install the X-Store template again and install its add-ons and it stays on the same orange head color
3 – The third problem is that there is a theme that can be completely modified, which is the theme (Organic 01 ), but the problem is that when I go back to installing the add-ons that come with the template, the additions do not appear.
Please help me with these problems

#334975 Copied Theme version: 8.3.3 WooCommerce version: 6.0.2

8 Answers

Tony Rodriguez

Support staff

September 25, 2022 at 07:21

Hello, @tareq,

1.This seems to be the cache issue only If you are able to see the changes in Customizer and not on the frontend of the site. Please remove the server cache and site cache as well, finally check back the site after clearing the browser cache, I am sure you will not face this issue.

2.Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic, so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

I will import the demo on your website. Let me know which one demo you want to import on your website and with which page builder (WP Bakery or Elementor) ?

3. And again I need your site access to check this issue for you on your site.

Regards 8Themes Team.

#334988 Copied

tareq

Participant

September 25, 2022 at 12:52

Under Private Content:
I cleared the cache and still the same problem
Please, if you cannot solve this problem or the template does not match the domain or servers, please refund my money to buy another template

Please contact administrator
for this information.

#335003 Copied

Tony Rodriguez

Support staff

September 26, 2022 at 05:38

Hello, @tareq,

Please watch this complete video I have captured for you of your site: https://www.veed.io/view/5fac175c-8502-4af9-ba5a-ced294957045/showcase?sharingWidget=true

You can see in the video, there is a Cloudflare cache enabled on your site from your server as well, so you have to contact your hosting provider and ask to first flush/remove all sorts of server cache including Cloudflare and then disable it till you are in the development process.

And finally, you have to check it on your site after removing the browser cache, I am sure you will not face this issue anymore.

Note: I have not reverted back the original colors on your site of the header, so please revert or change it back now as per your requirements.

Regards 8Themes Team.

#335014 Copied

tareq

Participant

September 26, 2022 at 15:23

Hello, I spoke with the providers of the add-on, and they told me the problem is not from us, and I still suffer from the same problem

#335102 Copied

Tony Rodriguez

Support staff

September 27, 2022 at 06:40

Hello, @tareq,

I have checked your site now and found no issue, the header color theme options work fine and changes appear on the site instantly please check the video I made for you for a better reference to understand: https://streamable.com/e9ujv2

Regards 8Themes Team.

#335138 Copied

tareq

Participant

September 27, 2022 at 18:33

This is not the only theme that works well. Try niche market 02 theme, Grocery Market theme and Niche market theme, these themes are in problem

#335206 Copied

YUSSEF JOE

Participant

September 27, 2022 at 19:00

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وهذا موقعى ر.ق.م ال.وا.تس
موجود فى الموقع فى الاخر
https://mazarsau.com/

#335207 Copied

Rose Tyler

Support staff

September 28, 2022 at 09:51

Hello @Tareq,

We’ve checked all these demons and your site content also, they are fully customizable.
Theme Options > Speed optimization, disable cache of menu and static blocks, and read this article also – https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/
Clear the cache of your browser and check the result – https://prnt.sc/ZvxEaLP5xTxf https://prnt.sc/pB_dZqwuf5uC

Regards

#335251 Copied
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