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Royal Theme: WP Bakery – Product Widget, displays blurry thumbnails at half image size

This topic has 8 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Tarquin

Tarquin

Participant

September 28, 2022 at 07:04

Hi there,

I am having a problem on one page which uses the Royal WP Bakery Product widget to display 4 products. Product thumbnails are displaying blurry and on inspection these are being pulled in at 300px x 300px even though my Woocommerce thumbnail size is set to 600px x 600px.

I have tried regenerating Woocommerce thumbnails, however this has no effect on these thumbnails which are displayed using the Royal WP Bakery Product widget.

Would it be possible to advise on this?

Please, contact administrator
for this information.

#335232 Copied Theme version: 6.3.5 WooCommerce version: 6.9.4

7 Answers

Rose Tyler

Support staff

September 28, 2022 at 10:02

Hello,

Please provide temporary wp-admin access, so we can take a closer look at your settings.

Regards

#335252 Copied

Tarquin

Participant

September 28, 2022 at 10:14

Thanks Rose, details included privately. Please note that this is a Multisite so let me know if you need full network access.

Please contact administrator
for this information.

#335254 Copied

Rose Tyler

Support staff

September 28, 2022 at 12:57

Hello,

Please provide FTP access also. I will ask our dev team to check what can be done to help you. If you do not know how to create FTP contact your hosting provider.

Regards

#335264 Copied

Tarquin

Participant

September 28, 2022 at 13:02

Hi Rosa, thanks for the update. Please see privately shared FTP details.

Reagrds

Tarquin

Please contact administrator
for this information.

#335266 Copied

Tarquin

Participant

October 4, 2022 at 13:39

Hi Rose,

Just a quick follow up as I have not heard back from you since last week. Is there any update to this bug?

#335784 Copied

Rose Tyler

Support staff

October 4, 2022 at 15:40

Hello,

Please clear cache and check images now.

Regards

#335793 Copied

Tarquin

Participant

October 5, 2022 at 06:28

Hi Rose,

Thanks, I have tested and can see that the image are now pulling through at the correct resolution.

Thanks again for the help!

#335816 Copied
Tagged: blurry thumbnails, half image size, product widget, royal theme, wordpress woocommerce, wp-bakery
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Royal Theme: WP Bakery – Product Widget, displays blurry thumbnails at half image size

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