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Missing category in mobile menu extra tab

This topic has 7 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Ahmed Emad

Ahmed Emad

Participant

September 28, 2022 at 14:30

Hello,
There is a missing subcategory which doesn’t appear in the mobile category menu as shown in the screen shots:
https://prnt.sc/hsNC5ummtAag
https://prnt.sc/imGseBRHCdOF
https://prnt.sc/B9GNebRIvXZk

#335287 Copied Theme version: 8.3.4 WooCommerce version: 6.9.4

6 Answers

Rose Tyler

Support staff

September 28, 2022 at 15:19

Hello,

Please provide temporary wp-admin access, so we can take a closer look at your settings.

Regards

#335300 Copied

Ahmed Emad

Participant

September 28, 2022 at 15:23

Here you go the access.

Please contact administrator
for this information.

#335301 Copied

Rose Tyler

Support staff

September 28, 2022 at 15:47

Thanks for the reply.
Could you provide FTP access also?
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#335309 Copied

Ahmed Emad

Participant

September 28, 2022 at 15:54

HYG the FTP

Please contact administrator
for this information.

#335311 Copied

Rose Tyler

Support staff

September 28, 2022 at 15:56

Hello,

FTP directory is empty – https://prnt.sc/GKubquXqq7dE
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

Regards

#335314 Copied

Ahmed Emad

Participant

September 28, 2022 at 22:16

Thanks I have fixed it. Simply I created a new category and deleted that missing one, and it is appearing normally now.

#335325 Copied
Tagged: best selling, missing category, mobile menu, themes, woocommerce
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