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Mobile menu not working, it stays on desktop menu

This topic has 7 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

David Henry

Participant

September 29, 2022 at 15:22

hi guys,

The mobile menu no longer kicks in when we reduce the size of the screen or on mobiles.

We have updated everything recently so not sure where the problem is.

Here’s the home page: https://prnt.sc/WPqlCHxICptL

Here’s a screen from iPhone 12:
https://prnt.sc/otDqnYvX4se_

D

Please, contact administrator
for this information.

#335402 Copied Theme version: 8.3.4 WooCommerce version: 6.9.4

6 Answers

Rose Tyler

Support staff

September 29, 2022 at 15:32

Hello,

You need to enable a separate cache for the mobile devices in the cache plugin setting. Or if you don’t want to enable that then disable the Mobile header optimization option in Theme Options > General.

Regards

#335405 Copied

David Henry

Participant

September 29, 2022 at 15:40

like this?
https://prnt.sc/67EjthVEPZp9

There is also Redis and Sucuri

#335409 Copied

David Henry

Participant

September 29, 2022 at 15:41

It doesn’t seem to have worked.

#335410 Copied

Rose Tyler

Support staff

September 29, 2022 at 15:43

Hello,

Please go to Theme Options > General > Mobile content optimization > Off

Regards

#335412 Copied

David Henry

Participant

September 29, 2022 at 15:48

Now we’re getting somewhere, thanks Rose

#335418 Copied

Rose Tyler

Support staff

September 29, 2022 at 16:08

You’re welcome!
Have a nice day!

Regards

#335420 Copied
Tagged: menu, mobile, themes, woocommerce, wordpress, working
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