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Theme design not working properly - by Hannes

This topic has 3 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Hannes

Hannes

Participant

October 3, 2022 at 22:20

Hello

please help me with a setting for the design.

In the shop some things are not displayed correctly, see appendix.

please ask for more information.

Thank you

Please, contact administrator
for this information.

#335715 Copied Theme version: .8.3.4

2 Answers

Tony Rodriguez

Support staff

October 4, 2022 at 05:58

Hello, @Hannes,

I have checked your site Shop page and find that the CSS is coming from the cache files, so please first remove the cache and then turn OFF those third-party plugins and after that go to Theme Settings and click on the Publish button, and finally check back your site after removing the browser cache.

Hope this will solve your issue and if not then please take the complete backup of your site and please share your site WP Admin URL and Credentials with me, in the private content area of this topic in the below-listed format, so that I’ll check and help you out in solving this issue for you on your site.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: I also need your permission to debug your site which includes deactivating all the third-party plugins and on site Customziation as well.

Regards 8Themes Team.

#335726 Copied

Hannes

Participant

October 4, 2022 at 08:58

Thank you for your help, it’s all working again now!

best regards!

#335745 Copied
Tagged: error fixing, technical support, theme design, troubleshooting, woocommerce, wordpress themes
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