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Conflict between theme and plugin YITH WooCommerce Compare

This topic has 28 replies, 3 voices, and was last updated 2 years, 1 months ago ago by Artur

  • Avatar: Artur
    Artur
    Participant
    October 6, 2022 at 14:36

    I installed the plugin and after when I want to compare products, a white window opens, The problem is on the product page.
    screen: https://postimg.cc/dkmg2QX8

    #335936 Copied Theme version: 8.3.4 WooCommerce version: 6.9.3
    27 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 6, 2022 at 14:45

    Hello,

    Go to the settings of the plugin and click on Save.
    Or provide temporary wp-admin access, so we can take a closer look.

    Regards

    #335938 Copied
    Avatar: Artur
    Artur
    Participant
    October 6, 2022 at 21:43

    I did what you said and it worked thanks

    #335952 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 7, 2022 at 05:06

    Hello, @Artur,

    Sound’s Good!!
    That your issue has been resolved now.

    Thanks for contacting us.
    Have a nice day. 🙂

    Case Closed.
    Regards 8Themes Team.

    #335958 Copied
    Avatar: Artur
    Artur
    Participant
    October 7, 2022 at 06:20

    Hello, please tell me how to implement a price change, depending on the quantity of goods, so that the buyer can immediately see how much he will pay for this quantity

    #335965 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 7, 2022 at 08:59

    Hello, @Artur,

    Actually, by default when a user is on the single product page the price of the product will show, and if the user increases the quantity of purchase and add the product to the cart then in the cart page and on the mini cart the subtotal will appear so that user will know how much he will gonna pay for the product as you can see in the image of your site: https://postimg.cc/YvsQTDqF this is how it works by default.

    Changes you want require extra customization. If you want paid Customization services submit a customization request to WPKraken team.

    OR you can try with any third-party plugin which better meets your requirements.

    Regards 8Themes Team.

    #335983 Copied
    Avatar: Artur
    Artur
    Participant
    October 7, 2022 at 19:19

    Okay, I understand you, I myself can write the code to implement this, but I thought that it might be on your theme, but you just need to include

    #336013 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 8, 2022 at 05:58

    Hello, @Artur,

    You can submit a request here https://www.8theme.com/taskboard/ , so our dev team read it.

    Regards 8Themes Team.

    #336022 Copied
    Avatar: Artur
    Artur
    Participant
    October 8, 2022 at 07:37

    Well, now I have such a problem, I have Wishlist and Cart buttons in the header menu on the site, in Armenian everything works as it should, they open from the left from the animation, but in Russian it will make the transition to the page, the animation is not works, how to solve this problem?

    screen: https://postimg.cc/gallery/30Hvsgt

    #336030 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2022 at 10:12

    Hello, @Artur,

    Please provide FTP access, we need to check the situation more deeply.

    Regards

    #336038 Copied
    Avatar: Artur
    Artur
    Participant
    October 8, 2022 at 10:26

    Okay, Вот данные

    Please contact administrator
    for this information.
    #336039 Copied
    Avatar: Artur
    Artur
    Participant
    October 8, 2022 at 10:28

    And you can also tell me how to translate the word SALE, which is displayed above the product image on the product page, Not through Loco Translate not through PolyLang it is impossible to find this line

    #336040 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2022 at 11:44

    Hello, @Artur,

    We can’t connect – 

    Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server

    Is there a restriction by IP or something else? Please check.

    Please open up new topics https://www.8theme.com/forums/xstore-wordpress-support-forum/ for new questions.

    Waiting for your reply.

    Regards

    #336042 Copied
    Avatar: Artur
    Artur
    Participant
    October 8, 2022 at 14:08

    Please check again it should work

    #336045 Copied
    Avatar: Artur
    Artur
    Participant
    October 9, 2022 at 16:32

    Well, it turned out to connect to FTP?

    #336085 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2022 at 14:54

    Hello,

    Sorry for the delay in answering.
    We can’t connect, here is a screenshot of the error – https://prnt.sc/lBy6jG9MmprN
    Is there a restriction by IP or something else? Contact your hosting provider to get assistance with it.

    Regards

    #336141 Copied
    Avatar: Artur
    Artur
    Participant
    October 10, 2022 at 14:59

    Perhaps, but the hosting support says that everything is fine and there is access, and everything connects fine for me too, where are you from?, maybe there is a block for your country

    #336143 Copied
    Avatar: Artur
    Artur
    Participant
    October 10, 2022 at 15:09

    please provide your external IP, you can find out, for example, here: http://2ip.ru

    #336144 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2022 at 15:28

    Ukraine, 176.98.91.219 and 176.98.70.171

    Regards

    #336148 Copied
    Avatar: Artur
    Artur
    Participant
    October 10, 2022 at 15:28

    You need your IP address and the exact time of connection via ftp. to check the logs

    #336149 Copied
    Avatar: Artur
    Artur
    Participant
    October 10, 2022 at 15:31

    Are you from Ukraine ?, but can I communicate in Russian ?, I’m just from Armenia and English is not very convenient for me

    #336150 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2022 at 15:33

    I’ve tried to connect from this one – 176.98.91.219, right now.
    This is ip 176.98.89.228 of one of our dev, the problem will be passed to him, once I get the correct access from you.

    Regards

    #336151 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2022 at 15:34

    Да, вы можете отвечать здесь на русском

    #336152 Copied
    Avatar: Artur
    Artur
    Participant
    October 10, 2022 at 15:36

    Хорошо, я исползую хостинг Beget, и вот ответ тех поддержки Beget

    Дело в том, что украинские интернет-провайдеры блокируют запросы к российским IP-адресам, из-за чего у пользователей с территории Украины могут наблюдаться проблемы с доступом к сайтам на нашем хостинге.

    Пожалуйста, попробуйте воспользоваться VPN-сервисами для подключения к нашим IP-адресам из Украины.

    #336153 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2022 at 16:37

    Я передал эту тему нашей команде разработчиков. Дам вам знать, как только получите ответ. Пожалуйста, будьте терпеливы

    #336159 Copied
    Avatar: Artur
    Artur
    Participant
    October 10, 2022 at 18:31

    Хорошо, буду ждать

    #336166 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2022 at 15:04

    Hello,

    Fixed. Clear cache and check now.
    The fix will be included in the next update also.

    Regards

    #336236 Copied
    Avatar: Artur
    Artur
    Participant
    October 11, 2022 at 18:31

    Хорошо, спасибо вам

    #336241 Copied

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