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Shipping javascrip- based google MAP is not working -XSTORE

This topic has 7 replies, 3 voices, and was last updated 2 years ago ago by Rose Tyler

Salah

Participant

October 29, 2022 at 23:35

Hi,
I have a plugin for a shipping company in the country where the online store is running,

there are two options for selecting the shipping parcel machine for the customer, one from a list and the second from a map. The one from the list is working fine.
The interactive map based on javascript is not working with Xstore, it just popup a blank page, but it works fine when the default WC theme – Storefront, is activated on my site.
Please find the screenshots.
working case
https://ibb.co/p4dQ3md

non-working case
https://ibb.co/YLvf7JN

#337519 Copied Theme version: 8.3.4 WooCommerce version: 7.0.0

6 Answers

Tony Rodriguez

Support staff

October 30, 2022 at 05:25

Hello, @Salah,

Actually, the issue you are facing on your site is not our theme issue but the third-party plugin compatibility issue, you are using on your site.

So you have to contact that plugin Author for help.

Otherwise, you can ask for paid Customization services, for making that plugin compatible with our theme.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins.

Thanks for your understanding.

Regards 8Themes Team.

#337529 Copied

Salah

Participant

October 30, 2022 at 13:48

hi,
If the plugin works perfectly fine with the storefront theme, then it’s not the plugin issue to solve. Applying the Xstore theme causes this problem! so I think it’s the theme developer support manner.

So if your support just trying to collect extra fees for such a small issue then I am happy to tell you that I am sorry for buying a theme form 8theme, next time just better to stay with AVADA.

Thanks!

#337544 Copied

Rose Tyler

Support staff

October 31, 2022 at 07:52

Hello,

Sorry, but we do not give a guarantee (as other themes too) for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
We do not provide paid customization services. You can post the request about compatibility with a particular plugin here – https://www.8theme.com/taskboard/ , and our dev team will read it. If it takes votes from other customers, our dev team will add it in one of the next updates.
We hope for your understanding.

Regards

#337568 Copied

Rose Tyler

Support staff

October 31, 2022 at 08:11

Hello @Salah,

We’ve re-checked your site and it seems to work fine – https://gyazo.com/5090c8e663704b00220dd4cedde0fd0a
Have you sorted it out?

Regards

#337570 Copied

Salah

Participant

October 31, 2022 at 10:42

Hi,
I am still not happy with your reply. From my point of view, it’s not considered as customization, i am not asking for special feature by theme. All the functions of this plugin is working fine except the map part with xstore, so it’s theme related issue.

And the point is that your are judging even before having a look from the backend.

It’s working fine now because i installed a plugin which provide a templates for the check out page, and override the theme one- that’s why it’s working -. And i am not happy with this solution because i am trying to avoid using external plugin as much as i can. But you left me no options with your helpful support !

#337588 Copied

Rose Tyler

Support staff

October 31, 2022 at 14:21

Hello,

Thanks for the reply.
Sorry, but as was mentioned, theme can’t be compatible with all existing 3rd party plugins, from start. Only after request from our customers – https://www.8theme.com/taskboard/ , our dev team can do moves to add compatibility.
We are glad that you found the workaround.
If you have any other questions, please open up a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , we will do our best to be helpful.

Regards

#337602 Copied
Tagged: best selling, google maps, javascript, shipping, themes, woocommerce, xstore
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