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Background colours & mages not appearing once published throughout website?

This topic has 4 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

wafa

Participant

November 4, 2022 at 14:18

Hi
Whenever I try to set a background image or colour on my website it displays on the backend as it should look. However on the live website the background image or colour will be missing. Any text typed will display but not the background pic or colour?

#337893 Copied Theme version: 8.3.5

3 Answers

Rose Tyler

Support staff

November 4, 2022 at 15:05

Hello,

Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look at your settings.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
“Whenever I try to set a background image or colour on my website it displays on the backend as it should look.” – provide screenshots of your settings.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.

Regards

#337899 Copied

wafa

Participant

November 4, 2022 at 16:06

Hi
Thanks for the reply
Screen shot in backend – https://prnt.sc/w7XBwvm5vnEn

Please contact administrator
for this information.

#337902 Copied

Rose Tyler

Support staff

November 4, 2022 at 16:18

Hello,

I’ve checked your Home page editor and changed bg image of this section https://prnt.sc/bkc5mRyXOoVz > https://prnt.sc/os4cgp-4GHER When the editor has closed the changes are not visible, but they are visible via an incognito browser window – https://prnt.sc/KxxYP-WJhT5b It means the problem is caused by some kind of cache. Try to disable/clear all cache, if this doesn’t help, contact your hosting provider to get assistance.

Regards

#337904 Copied
Tagged: background, colors, images, publishing, themes, woocommerce, wordpress
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