Glitch in xstore theme updates in updater.

This topic has 10 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

  • Avatar: Sadikul Islam
    Sadikul Islam
    Participant
    November 10, 2022 at 16:13

    Hey, I don’t know if it’s just me, but whenever there is a new update in the theme, and if I update the theme there, it says updated, and then when I refresh the page, it says update available again, so I basically had to update the theme twice, is it a glitch or is that how the theme works? I don’t see this issue in any other theme during updating.

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2022 at 16:37

    Hello,

    Could you please record a video of the problem?

    Regards

    Avatar: finleydesign
    finleydesign
    Participant
    November 10, 2022 at 16:51

    It means there was two updates, you must have missed one, you don’t need to send a video, i can understand you

    Avatar: Sadikul Islam
    Sadikul Islam
    Participant
    November 10, 2022 at 17:58

    If there were 2 updates, shouldn’t both update together? It is so dumb to update 2 times, I never saw this system in my entire life

    Avatar: finleydesign
    finleydesign
    Participant
    November 10, 2022 at 18:20

    Not always, it has to do one update before the next, it’s common if you are a couple behind

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2022 at 03:10

    Hello @Sadikul Islam,

    To be able to pass your report to our dev team, we need to clearly see the situation you reported. Could you record a video while doing the next theme update?

    Regards

    Avatar: Sadikul Islam
    Sadikul Islam
    Participant
    November 11, 2022 at 13:44

    Yes sure I will leave this ticket open and I will upload a video here about the issue. Thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2022 at 14:45

    Hello @Sadikul Islam,

    Ok, thanks for understanding. Have a nice day!

    Regards

    Avatar: Sadikul Islam
    Sadikul Islam
    Participant
    November 14, 2022 at 13:32

    Hi, I made a video updating the theme on one of my staging sites. You can see it in the private content area.

    You will see that I had to update the theme twice.

    Thank you.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2022 at 07:03

    Hello @Sadikul Islam,

    A system with this type of updates is common, it is used to prevent errors when several updates have change in database or some critical modules.
    We do not have a system like this. Your situation is caused by WordPress system cache. You may wait several minutes after updating and refresh the page or clear the cache by Dashboard -> Updates -> Check again button.

    Regards

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The issue related to '‘Glitch in xstore theme updates in updater.’' has been successfully resolved, and the topic is now closed for further responses

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