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Install issue / white page - by G7uy - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 9 years, 10 months ago ago by Robert Hall

G7uy

Participant

January 16, 2015 at 10:22

Hi I bought this theme yesterday can you help ASAP. When we install the latest version of the theme on our server we are seeing a (white / blank page) http://ukgolfenergyalliance.co.uk/wp-admin/

We have noticed others have had the same issue

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5 Answers

Robert Hall

Support staff

January 16, 2015 at 10:27

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#33836 Copied

G7uy

Participant

January 16, 2015 at 15:00

Content that you requested

Please, contact administrator
for this information.

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Eva Kemp

Support staff

January 16, 2015 at 16:29

Hello,

You’re using low php version – 5.2. Please ask your host to upgrade it to at least 5.3 php version.

Thank you.
Regards,
Eva Kemp.

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G7uy

Participant

January 17, 2015 at 10:51

Hi there, Some of the Plugins need “activating” for premium support. Looks like they require a Purchase code – do we use the same code from buying the theme or do you provide other codes to unlock these?

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Robert Hall

Support staff

January 17, 2015 at 11:00

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugins work fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Robert Hall.

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Tagged: install, issue, templates, white page, woocommerce, wordpress
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