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Product Gallery – images showing incorrect thumbnails

This topic has 6 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

nketola

Participant

November 18, 2022 at 17:13

We have a strange issue where no matter what we enter on the back in the product gallery, the wrong images appear om the fron of the site.

Please, contact administrator
for this information.

#338852 Copied Theme version: 8.3.7 WooCommerce version: 7.1.0

5 Answers

Rose Tyler

Support staff

November 18, 2022 at 17:16

Hello,

Thanks for using our theme.
Please provide temporary wp-admin access, so we can open the link you provided …wp-admin/post.php?post=7576&action=edit

Regards

#338853 Copied

nketola

Participant

November 18, 2022 at 17:30

please see private area for creds

Please contact administrator
for this information.

#338856 Copied

Rose Tyler

Support staff

November 18, 2022 at 17:42

Thanks for the reply.
Please describe the problem in more detail with screenshots for a better understanding.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.

Regards

#338858 Copied

nketola

Participant

November 18, 2022 at 17:54

in the private chat

Please contact administrator
for this information.

#338859 Copied

Rose Tyler

Support staff

November 18, 2022 at 18:01

It is not a bug, you will have the same situation with any theme you are using, it is how WooCommerce works, it takes the Featured image into the gallery as the first one. Here is an example from our demo – https://xstore.8theme.com/product/bae-top/
You can contact the support of WooCommerce to get a detailed explanation and maybe advice on how to change it.

Regards

#338860 Copied
Tagged: correct thumbnails, images, product gallery, templates, thumbnails, woocommerce, wordpress
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