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Problem with the progress bar not calculating properly

This topic has 6 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

Allan Morrow

Participant

November 22, 2022 at 05:41

Hi there, please see this video (until the end) to see my issues – https://www.dropbox.com/s/csr9jvcfd2zm47w/Progress%20bar%20issue.mp4?dl=0

Could you please tell me how to fix this please…

#339139 Copied Theme version: 8.3.7 WooCommerce version: 7.1.0

5 Answers

Rose Tyler

Support staff

November 22, 2022 at 07:54

Hello,

1/ Could you provide temporary wp-admin access?
2/ https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

Regards

#339165 Copied

Allan Morrow

Participant

November 23, 2022 at 01:04

What email do I use for this?

#339300 Copied

Rose Tyler

Support staff

November 23, 2022 at 05:52

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#339320 Copied

Allan Morrow

Participant

January 12, 2023 at 02:28

Sorry for delay been off over Xmas. Login in private area.

I have turned the progress bar off on the cart so it doesn’t confuse customers. Please just turn it on while you test and then turn back off if its not resolved.

The minimum is 200 so you just need to add thing to the cart over that price to test.

Thanks

Please contact administrator
for this information.

#343756 Copied

Rose Tyler

Support staff

January 12, 2023 at 11:18

Hello,

In order to assist you with your inquiry, we request that you also provide us with FTP access to your website. This will enable us to investigate the situation more deeply and provide you with an accurate and specific solution.
If you are unsure of how to create FTP access, please contact your hosting provider. They will be able to assist you with the necessary steps.
Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Themes Team

#343798 Copied
Tagged: calculating, error, progress, themes, woocommerce, wordpress
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