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Error after updating your theme . White screen

This topic has 6 replies, 3 voices, and was last updated 2 years ago ago by Tony Rodriguez

mandu

Participant

November 30, 2022 at 09:12

I updated the theme from the previous version (the last one I had before the new release) and now the site is crashing.
This is the text of the error:
/home/vjknrucv/public_html/wp-content/themes/xstore/framework/theme-functions.php. Messaggio di errore: Cannot redeclare unicode_chars() (previously declared in /home/vjknrucv/public_html/wp-content/plugins/et-core-plugin/app/traits/base.php:93)

#340095 Copied Theme version: 4.3.8 WooCommerce version: 7.1.0

5 Answers

Rose Tyler

Support staff

November 30, 2022 at 09:38

Hello,

Please provide FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#340100 Copied

mandu

Participant

November 30, 2022 at 10:12

Private content

Please contact administrator
for this information.

#340108 Copied

Rose Tyler

Support staff

November 30, 2022 at 11:09

Hello,

Be attentive, don’t post private information out of the Private content area because it will be visible to all the users of the forum. Only content that you place in Private content is visible to the support staff only, so I’ve edited your reply and moved access to the Private area.

Fixed. You can check now.

Regards

#340117 Copied

mandu

Participant

November 30, 2022 at 11:14

Thanks for the report,
I realized later that I made the mistake.
In any case I now delete the FTP accounts created for support.
The websites work: thanks for the lightning-fast support.
Bye
Emanuele

#340118 Copied

Tony Rodriguez

Support staff

November 30, 2022 at 11:29

Hello, @mandu,

Sound’s Good!!
That your issue is resolved now.

And we are thrilled that you like our support and theme, keep loving and using Xstore… there are many more exciting days to come ahead.

Feel free to write back to us anytime.
We are always here to help you.

Thanks for contacting us.
Have a nice day. 🙂

Topic Closed.
Regards 8Themes Team.

#340122 Copied
Tagged: error, themes, updating, white screen, woocommerce, wordpress
Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘Error after updating your theme . White screen’' has been successfully resolved, and the topic is now closed for further responses

Error after updating your theme . White screen

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