Live search isn’t working, search itself works

This topic has 5 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: luc
    luc
    Participant
    December 1, 2022 at 11:27

    Hi,

    Since the last update the live search doesn’t work.
    It doesn’t show any results.
    When entering the results show, so the search function works good. How can I fix this?

    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2022 at 12:04

    Hello,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    Regards

    Avatar: luc
    luc
    Participant
    December 9, 2022 at 13:37

    Hi,

    I tried that to solve the problem. But it does not work.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2022 at 14:53

    Hello,

    Please provide temporary wp-admin and FTP access, so we can take a closer look.
    wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 12, 2024 at 13:39

    Dear luc,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

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