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The Built in Email builder is not working for WCFM.

This topic has 11 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

Soumya

Participant

December 5, 2022 at 08:34

The Built-in Email builder is not working for WCFM. Please check the screenshot.
https://prnt.sc/3QNaIisxUBAp

#340496 Copied Theme version: 8.3.8

10 Answers

Rose Tyler

Support staff

December 5, 2022 at 09:40

Hello,

Please post your request here – https://www.8theme.com/taskboard/ , so our dev team read it.

Regards

#340505 Copied

Soumya

Participant

December 5, 2022 at 10:07

Done, I have posted the request. Now solve the issue.

#340511 Copied

Rose Tyler

Support staff

December 5, 2022 at 15:03

If your request takes votes from other customers, our dev team will try to add it in one of the next updates.
Meantime, you can contact the support of the plugin also and ask for assistance from their side too.

Regards

#340563 Copied

Soumya

Participant

December 5, 2022 at 15:26

This is not a plugin. It is inbuilt with Xstore.

#340573 Copied

Rose Tyler

Support staff

December 5, 2022 at 15:31

The Built-in Email builder is ours, but WCFM is plugin.

Regards

#340575 Copied

Soumya

Participant

December 5, 2022 at 16:00

Yes, I asked them. But they said they use default woocommerce email settings.

#340581 Copied

Rose Tyler

Support staff

December 5, 2022 at 17:01

Hello,

Please provide URL of your site, temporary wp-admin and FTP access.

wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

What is the path to reproduce the mentioned by you situation, so that the letter arrives (after registration or purchase or something else? – this is to know how to re-create it).

Regards

#340592 Copied

Soumya

Participant

December 5, 2022 at 19:27

After activating the Built-in Email builder, it is sending emails to the customer with the new customized template which works awesome. But it is not working for the vendor. I mean when a vendor registers on our site, It is sending email from the default woocommerce template, not from the built-in Email builder template.

#340606 Copied

Rose Tyler

Support staff

December 6, 2022 at 08:19

Thanks for the reply.
We are waiting for URL, temporary wp-admin and FTP access.

Regards

#340639 Copied

Rose Tyler

Support staff

December 6, 2022 at 15:40

https://prnt.sc/dwcHQhj4XHzv
It will not work because WCFM plugin creates their emails in the hardcode way but they should do it as templates to make it work with our builder (and other plugins which filters/changes woocommerce emails)

Regards

#340710 Copied
Tagged: built-in, email builder, not working, themes, wcfm, woocommerce, wordpress
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