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Tea Theme import problem – not complete

This topic has 10 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

Peter

Participant

December 5, 2022 at 13:33

Hi,
I imported this template and the photos didn’t load and now I don’t know where to replace them.

https://xstore.8theme.com/demos/tea

Please, contact administrator
for this information.

#340547 Copied Theme version: 8.3.8

9 Answers

Rose Tyler

Support staff

December 5, 2022 at 13:41

Hello,

Please provide screenshots of the problem.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share links here.

Regards

#340548 Copied

Peter

Participant

December 5, 2022 at 13:51

I sent you your original site and a link to my site where if you go in you will see what is missing.

Please contact administrator
for this information.

#340549 Copied

Rose Tyler

Support staff

December 5, 2022 at 15:29

Thanks for the reply and for the screenshots.
Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0

Regards

#340574 Copied

Peter

Participant

December 5, 2022 at 15:40

I already did that, but nothing helped.
Is this the reason for my server settings or is the problem on your side?

#340579 Copied

Rose Tyler

Support staff

December 5, 2022 at 16:02

In this case, provide wp-admin access, so we can add images on your site manually.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#340583 Copied

Peter

Participant

December 6, 2022 at 09:46

I send you.

Please contact administrator
for this information.

#340654 Copied

Rose Tyler

Support staff

December 6, 2022 at 10:31

Hello,

Sorry for the delay in answering,
Please check now. Let us know if you need any further assistance.

Regards

#340663 Copied

Peter

Participant

December 6, 2022 at 10:44

What browser are you checking it on?
I checked on chrome now and it’s still the same.
I cleared the browser cache.
I am uploading a screenshot.

Please contact administrator
for this information.

#340668 Copied

Rose Tyler

Support staff

December 6, 2022 at 11:42

Chrome browser, check the Private Content area

Contact your hosting provider and ask to check if there is any issue with SSL.

Regards

Please contact administrator
for this information.

#340676 Copied
Tagged: import problem, not complete, tea theme, woocommerce, wordpress
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