Return to previous page

In App Purchasing Required? Invalid Envato License

This topic has 2 replies, 2 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

wordpressdev

Participant

January 19, 2015 at 09:30

Dear 8Theme,

I have made a purchase of Royal Theme Royal – Multi-Purpose WordPress Theme (http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976), for $58 through the envato website where I often buy themes, have installed the site and have been working on the theme for 2 days now.

One aspect I have spent significant time on is working out which displays are created by which shortcodes (or items within Visual Composer).

It occurred to me that in fact most layout items in the demos are specific to add-ons or extensions, which appear to be connected with additional in-app purchases – not included with the product I bought and assesed at Envato and through your demos. Two aspects seem connected to this: Ultimate Add Ons, and Brainstorm – both of which seem to be required separately to do most things presented in the demos. Not sure whether these two are acquired thru the same purchase yet.

After trying to activate these features using my provided product license and APIs set up through envato, each upgrade or add on page indicates that my product license key is invalid.

I have contacted Envato about this. Initially their response is that this is probably something I need to take up with you and their assumption is that in fact I have not purchased access to these items. I have written back with reasons as to why Envato should also be concerned with this. In the meantime I am writing to you to raise this issue.

Can I please get confirmation on what is going on here and start by communicating that I am extremely concerned that I have been shown a product and then prompted with an in-theme purchase beyond they product I have assessed and bought. Or am I missing something?

Please, contact administrator
for this information.

#34106 Copied

1 Answer

Eva Kemp

Support staff

January 19, 2015 at 10:25

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. The plugins work fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send a current version to you. We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register the products because it is not required but if you want to get those features, then you need to purchase the plugins directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Thank you for understanding.
Regards,
Eva Kemp.

#34124 Copied
Viewing 2 results - 1 through 2 (of 2 total)

The issue related to '‘In App Purchasing Required? Invalid Envato License’' has been successfully resolved, and the topic is now closed for further responses

In App Purchasing Required? Invalid Envato License

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection