Return to previous page

Error Homepage Web Show Blank (Urgent Help)

This topic has 8 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

zooster

Participant

January 4, 2023 at 02:37

Hello, i make mistake by updating the xtore core plugin first before update the new theme update

now the homepage show blanks

urgent,

please help what to do?

Tq

#342914 Copied Theme version: 9 WooCommerce version: 6.8.2

7 Answers

Tony Rodriguez

Support staff

January 4, 2023 at 05:40

Hello, @zooster,

Yes, that is because you made a mistake, Please Login to your WP and then delete the XStore Core plugin, after that, you have to update the theme first to the very latest version and then after that Install the XStore Core plugin again and I am sure it will solve your issue, Otherwise please share your site WP Admin URL and Credentials with me, in the private content area of this topic, as listed below, so that I will check it for you on your site and help you out.

And please note that, always first update the theme and then update the core plugin to avoid this kind of issues in future again.

Regards 8Themes Team.

#342919 Copied

zooster

Participant

January 4, 2023 at 11:23

thanks sir, i had try out your way and it does not working

send already in private area

currenly i;m activing urna child theme first as we are still running website

Tq

Please contact administrator
for this information.

#342947 Copied

Rose Tyler

Support staff

January 4, 2023 at 14:00

Hello,

Please provide FTP access also.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#342974 Copied

zooster

Participant

January 4, 2023 at 20:05

as requested

Thanks

Please contact administrator
for this information.

#343003 Copied

Rose Tyler

Support staff

January 5, 2023 at 08:08

We need FTP Host, FTP username, FTP pass, and FTP port.
Waiting for your reply.

Regards

#343026 Copied

zooster

Participant

January 5, 2023 at 19:49

as attached in private area

Tq

Please contact administrator
for this information.

#343099 Copied

Rose Tyler

Support staff

January 6, 2023 at 09:29

We can’t connect, unfortunately. Please check.
https://gyazo.com/16e2d7a4691dc9574119805bcc578eab

Regards

#343131 Copied
Tagged: blank, error, help, homepage, show, themes, urgent, woocommerce, wordpress
Viewing 8 results - 1 through 8 (of 8 total)