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PDF Invoice Plugin Issue – creating past invoices does not work

This topic has 2 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

WebsiteDude

Participant

January 16, 2023 at 06:56

Hi there

I checked the plugin for help and found this…..

https://support.rightpress.net/hc/en-us/articles/202433858-Is-it-possible-to-generate-PDF-invoices-for-past-orders-which-were-placed-before-installing-the-plugin-

However on our site when we follow the process – and then try to click the invoice download button for orders pre the date of activating the plugin – the PDF invoice does not work. Please see video attached.

Please, contact administrator
for this information.

#344102 Copied Theme version: 9.02 WooCommerce version: 7.2.2

1 Answer

Rose Tyler

Support staff

January 16, 2023 at 08:32

Hello, Websitedude1985,

Thank you for using our theme.

We suggest that you go to WooCommerce > Status > Logs and check the log file with the most recent date. This may help to identify what needs to be fixed.

We also recommend that you test the problem with the default WooCommerce theme – Storefront.
Please let us know the results.

Best Regards,
8Theme’s Team

#344106 Copied
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