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Mobile menu is not displayed on the homepage

This topic has 6 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Tony Rodriguez

Aydi

Participant

January 16, 2023 at 12:13

Hello, the mobile menu is not displayed on the home page. When I click on a category, the desired mobile menu appears. I tried this, but it doesn’t work: Theme Options > General > Mobile Content Optimization > Off + Disable Cache Plugin.

Kind regards

Please, contact administrator
for this information.

#344122 Copied Theme version: 0.0.1 WooCommerce version: Version 7.3.0

5 Answers

Rose Tyler

Support staff

January 16, 2023 at 14:21

Hello, Aydi,

Thank you for using our theme. To help us better understand the issue you are experiencing, please provide us with more information, such as screenshots or a video.

Best Regards,
8Theme’s Team

#344130 Copied

Aydi

Participant

January 16, 2023 at 16:16

here you can see two screenshots. In the first picture, the mobile menu is not shown. Neither above nor below.

When I click on a category, both menus (top and bottom) are displayed correctly.

#344144 Copied

Rose Tyler

Support staff

January 16, 2023 at 16:55

Hello, Aydi,

We believe that the issue you are experiencing is likely due to caching settings. Deactivating the cache plugin did not help, but it is possible that the cache is stored on your server or in files that do not require the activation of a specific plugin.

We kindly ask that you contact your hosting provider to clear all caches that are activated on your website. After that, please recheck the issue.

As an additional idea, we could remove the folders of minification css/js and check again, but for this we would need your FTP access (which you can provide us in the private content area). However, we suggest that you first try the steps we have outlined above.

Best Regards,
8Theme’s Team

#344149 Copied

Aydi

Participant

January 18, 2023 at 17:57

has been done, it works now. Thank you!

#344329 Copied

Tony Rodriguez

Support staff

January 19, 2023 at 05:01

Hello @Aydi,

We are delighted to have you with us. If you are willing, we would be grateful if you could leave a 5-star rating for our Theme, Customer, and Technical Support by visiting this link: http://themeforest.net/downloads. This will enable us to provide more updates and dedicated support in the future. Your appreciation of our Theme and Support would be highly appreciated.

Thank you for reaching out to us. Have a wonderful day!

This topic is now closed.

Best regards,
8Theme’s Team

#344343 Copied
Tagged: display, homepage, menu, mobile, template, woocommerce, wordpress
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Mobile menu is not displayed on the homepage

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