Return to previous page

Logo not showing properly when loged out

This topic has 4 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Tony Rodriguez

Jennifer

Participant

January 17, 2023 at 14:20

Hello there,

I have an issue with my site.
The logo is not showing correctly for some users. Specially when they are loged out or when we opened it on incognito.

We tried uploading it many times but it is not solving the problem.
The logo on sticky header does appear, but not on the main header.

Please, contact administrator
for this information.

#344220 Copied Theme version: 9.0.2 WooCommerce version: 7.3.0

3 Answers

Tony Rodriguez

Support staff

January 17, 2023 at 17:40

Hello Jennifer,

I am glad to inform you that your issue has been resolved. Please clear your browser cache and check your website again. The problem was caused by the incorrect logo on the sticky header, located under XStore >> Theme Settings >> Header Builder >> Header Sticky >> Custom Sticky Logo. I removed that logo and reset the main header logo, which resolved the issue. Please refer to the attached screenshot of your website in incognito mode for reference: https://ibb.co/ZdMDKkF

Best regards,
8Themes Team.

#344246 Copied

Jennifer

Participant

January 17, 2023 at 18:10

Great!
Thanks a lot!

Its good to know! I will have that in mind for next time!

best regards,

#344254 Copied

Tony Rodriguez

Support staff

January 18, 2023 at 05:16

Hello Jennifer,

We are delighted that our proposed solution was able to assist you in resolving your issue. Please do not hesitate to contact us again if you require any further assistance. Thank you for reaching out to us.

Have a pleasant day.

Kind Regards,
8theme team.

#344267 Copied
Tagged: json, logo, persuasive, showing, template, woocommerce, wordpress
Viewing 4 results - 1 through 4 (of 4 total)