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Didn’t receive email from Contact Form 7 form submit

This topic has 3 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

Sean

Participant

January 19, 2023 at 13:36

when submitting the form on my website, it shows submit success with the message–“Thank you for your message. It has been sent.”

But I didn’t receive any email, I tried a lot of times. I also changed the recipient email address, and form plugins(WP Forms). But all the same, can’t receive any emails.

form test url: https://quarkeco.com/elementor-1363

#344391 Copied Theme version: 1.0 WooCommerce version: 7.3.0

2 Answers

Sean

Participant

January 19, 2023 at 14:47

checked spam email, also didn’t find any emails

#344402 Copied

Rose Tyler

Support staff

January 19, 2023 at 15:13

Hello, Sean

Please read this article – https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/ and check the log of your mail server, it could give you some clues.

You mentioned that the problem persists with another plugin too, which could indicate that something is not right from the server side. We recommend that you contact your hosting provider to investigate the situation further.

Kind Regards,
8theme team

#344409 Copied
Tagged: contact form 7, email, form, submit, template, woocommerce, wordpress
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