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An error occurred while updating XStore: Could not unzip package. PCLZIP_ERR_BAD_FORMAT (-10) : Unab

This topic has 2 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

Mohamed

Participant

February 14, 2023 at 11:06

When I update the template I get this decompression error
“The update process is starting. This process can take a while on some servers, so please be patient.

Activating maintenance mode…

Updating the XStore theme (1/1)
Downloading the update from https://www.8theme.com/themes/api/files/get/xstore.zip?token=KGlj84uGbJTB2M8Po67eIJQPDyNk4uknvIksLzvT1675790022…
Unzipping the update…
An error occurred while updating XStore: Could not unzip package. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Turning off maintenance mode…

All updates have been completed.”

#346901 Copied Theme version: 9.0.3 WooCommerce version: 7.3.0

1 Answer

Rose Tyler

Support staff

February 14, 2023 at 11:13

Hello, Mohamed,

Please try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/
– follow next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– enter purchase code and register theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09
You may try to update the theme after that and you should not face any issues.

OR do the update manually via ftp – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#346905 Copied
Tagged: error, pclzip_err_bad_format, unzip, update, woocommerce, wordpress, xstore
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An error occurred while updating XStore: Could not unzip package. PCLZIP_ERR_BAD_FORMAT (-10) : Unab

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