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3 problems on our website using XSTORE probably after update

This topic has 8 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

EduardMihai

Participant

February 17, 2023 at 12:49

Hello,

We updated theme and i think here it`s more problems.

Check on our website these:

1. Product Added Notification Type: alert advanced (don`t work, we disable all plugins and stiil the problem);

2. If you try to add products and after open right slider cart didn`t show up products added, the products show only on cart page but not on slider from right.

Thanks!

Check private content area please.

Thanks!

Please, contact administrator
for this information.

#347300 Copied Theme version: 9.0.4 WooCommerce version: 7.4.0

7 Answers

Rose Tyler

Support staff

February 17, 2023 at 13:56

Hello, EduardMihai,

Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for problems.

Kind Regards,
8theme team

#347311 Copied

EduardMihai

Participant

February 17, 2023 at 14:32

Like i said, we tried this option and dont work, all plugin disabled and same problem, can you acces the website and try to resolve? I really cant find the solution.

#347318 Copied

EduardMihai

Participant

February 17, 2023 at 14:34

We really need to resolve this fast.

#347319 Copied

Rose Tyler

Support staff

February 17, 2023 at 14:55

Hello, EduardMihai,

Did you make changes in the theme files?
If the problem is independent of plugins, please disabled all 3rd party plugins and provide us with FTP access, we will check the situation more deeply.
To provide FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#347323 Copied

EduardMihai

Participant

February 17, 2023 at 15:06

No, we don`t made any changes at theme files.

Please take a look.

Thanks!

Please contact administrator
for this information.

#347325 Copied

Rose Tyler

Support staff

February 17, 2023 at 16:53

Hello, EduardMihai,

We’ve activated this option https://prnt.sc/ouyajmET4-9H in settings of WooCommerce and the Ajax add to cart works now. Please check.

Kind Regards,
8theme team

#347344 Copied

Rose Tyler

Support staff

February 19, 2023 at 10:41

Hello, EduardMihai,

As we can see you’ve changed wp-admin access.
If you need any other assistance, let us know, and provide temporary wp-admin access also.

Kind Regards,
8theme team

#347435 Copied
Tagged: best selling themes, problems, update, woocommerce, xstore
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3 problems on our website using XSTORE probably after update

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