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503 service unavailable for admin and users

This topic has 19 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

padel

Participant

March 1, 2023 at 12:28

I often get the 503 service unavailable page. This also happens when others browse the site. https://postimg.cc/v1ttf3L7
Can I optimize this in any way?
I have several sites with this host I have no problems with other sites of this kind on the same type of hosting solution.

#348473 Copied Theme version: 9.0.4 WooCommerce version: 7.4.0

18 Answers

padel

Participant

March 1, 2023 at 12:55

https://postimg.cc/QV52BWFX
https://postimg.cc/ZBNMy1Kf
here are images from cpu, php, ram

#348475 Copied

Rose Tyler

Support staff

March 2, 2023 at 16:36

Hello, Padel,

Thank you for getting in touch with us.
1/ Do you use the XStore theme on other websites where there are no such issues?
2/ We believe that the issue may be due to a large page size, so optimizing your homepage and website as a whole may help to resolve the issue. Please check recommendations from this topic – https://www.8theme.com/topic/theme-display-problems-after-a-speed-optimization/#post-345844

Kind Regards,
8theme team

#348631 Copied

padel

Participant

March 2, 2023 at 18:30

no I do not use xstore theme on the other sites. I use other themes on other sites

#348643 Copied

padel

Participant

March 2, 2023 at 20:22

I have followed the instructions but in the w3 cache I do not see all of these settings for
https://prnt.sc/aZZ_dR6u5eZh
https://prnt.sc/O_sbJmiudZ4f
https://prnt.sc/aZZ_dR6u5eZh
https://prnt.sc/Z-TrVY_FdPIf

#348652 Copied

padel

Participant

March 2, 2023 at 20:25

When I test on pingdom tools I get an F for http requests:
“Decreasing the number of components on a page reduces the number of HTTP requests required to render the page, resulting in faster page loads. Some ways to reduce the number of components include: combine files, combine multiple scripts into one script, combine multiple CSS files into one style sheet, and use CSS Sprites and image maps.”

#348653 Copied

padel

Participant

March 2, 2023 at 20:30

I still get 503 error some times.

#348654 Copied

Rose Tyler

Support staff

March 3, 2023 at 09:30

Hello, Padel,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#348691 Copied

padel

Participant

March 3, 2023 at 17:40

Where do I find this:
Also, we recommend enabling Ajaxify in the settings of elements that are out of first viewed window size – https://prnt.sc/SlYwfEEftSRP

#348763 Copied

padel

Participant

March 4, 2023 at 10:56

is there anyway I can reduce the number of http requests?

#348867 Copied

Rose Tyler

Support staff

March 5, 2023 at 10:53

Hello, Padel,

“Where do I find this: …” – edit Home page using Elementor, click on any element (from this section and bottom https://prnt.sc/fhv_lCjVWr4p ) > Advanced > XStore Ajaxify > Lazy loading > On.

“is there anyway I can reduce the number of http requests?” – please read this article https://kinsta.com/blog/make-fewer-http-requests/

Kind Regards,
8theme team

#348918 Copied

padel

Participant

March 6, 2023 at 17:40

I have upgraded the hosting to now I have more cpu, memory and http requests available and still i have problems.
I am trying to get more of the things done you suggested.
But is there something specific that could be taking up all of the memory?
I get this a lot https://prnt.sc/bOLh1IJ77SAF
So I cannot really have any trafic on the site because it gives 503 errors when just a couple of people are on the site

#349089 Copied

Andrew Mitchell

Support staff

March 6, 2023 at 18:37

Hello,

We kindly request access to the administrative panel and FTP so that we can investigate your query further.
Thank you for your cooperation.

Best Regards,
8Theme’s Team

#349093 Copied

padel

Participant

March 7, 2023 at 20:13

administrative panel is that to the backend of the site? or what do you mean by the administrative panel?

#349257 Copied

Rose Tyler

Support staff

March 8, 2023 at 09:21

Hello, Padel,

We need temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access, please contact your hosting provider for assistance.

We look forward to your reply.

Kind Regards,
8theme team

#349297 Copied

padel

Participant

March 8, 2023 at 13:20

here

Please contact administrator
for this information.

#349336 Copied

padel

Participant

March 8, 2023 at 13:48

https://prnt.sc/MVeEgQd_MiIm
When you look at the memory used it seems like every 5 minutes or so there is something that uses a lot of memory and it is at the same interval. Because I can see when I am working on the site, then it uses more memory but not with the spikes that you see where it maxes out.

#349340 Copied

padel

Participant

March 8, 2023 at 14:37

I dont know if you have done anything, but it seems to be doing better after I setup jetpack. I had only started the configuration of jetpack but not finished it and now after I finished it, at least for the last 45 minutes it seems to be doing a lot better.
So just wait a bit with looking into it for now and I will let you know if it keeps on working

#349347 Copied

Rose Tyler

Support staff

March 10, 2023 at 08:17

Hello, Padel,

We did nothing.

We will wait for your reply.

Kind Regards,
8theme team

#349524 Copied
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