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Headerbuilder & Translations not working

This topic has 17 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

amiseo

Participant

March 1, 2023 at 16:52

Hi there,

i installed you Demo as Child-Theme, but this was not working propery. Translations never worked as it should – exactly as per your support-descriptions with loco.
Now i activated main-theme and imported all settings for customizer, and now i am not able anymore to delete a block.
https://prnt.sc/84shwhLK5kYY

can you help me please?

Please, contact administrator
for this information.

#348512 Copied Theme version: 9.0.4 WooCommerce version: 7.4.1

16 Answers

Rose Tyler

Support staff

March 2, 2023 at 09:59

Hello, Amiseo,

Thank you for choosing XStore as your WooCommerce WordPress theme.
We have removed connection blocks and activated the child theme. Please let us know what text cannot be translated so that we can provide assistance.

Kind Regards,
8theme team

#348573 Copied

amiseo

Participant

March 2, 2023 at 10:19

Thank you so much,
for example these here: https://prnt.sc/PnNMoBz0_JeR
i translated them in header builder and loco translate-files are also uploaded

https://prnt.sc/Qy1q6TUUxFM2
https://prnt.sc/y5ffk4KPha5t

🙂 everywhere

#348577 Copied

Rose Tyler

Support staff

March 2, 2023 at 10:47

Hello, Amiseo,

We’ve translated some strings, but we need FTP access (not file manager) to check this situation more deeply. To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#348579 Copied

amiseo

Participant

March 2, 2023 at 10:49

Thank you 🙂

Please contact administrator
for this information.

#348580 Copied

Rose Tyler

Support staff

March 2, 2023 at 10:59

Hello,

We can’t connect:
“Command: PASS ****************
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server”
Please check.

Kind Regards,
8theme team

#348581 Copied

amiseo

Participant

March 2, 2023 at 11:04

New Password for ftp

Please contact administrator
for this information.

#348582 Copied

Rose Tyler

Support staff

March 2, 2023 at 11:47

We are still receiving an “Incorrect Login” message, so please provide a new login.

Kind Regards,
8theme team

#348591 Copied

amiseo

Participant

March 2, 2023 at 12:06

I validated that credentials and these are working

Please contact administrator
for this information.

#348597 Copied

Rose Tyler

Support staff

March 2, 2023 at 12:51

Hello, Amiseo,

Thank you for the reply.
We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.

Kind Regards,
8theme team

#348603 Copied

amiseo

Participant

March 2, 2023 at 12:52

Thank you, i will touch anything until you contact me again. 🙂

#348604 Copied

Rose Tyler

Support staff

March 2, 2023 at 16:24

Hello, Amiseo,

It is an unusual issue and our development team will continue to work on it tomorrow. You may still use the site, however, please do not change credentials.
Translation for this https://prnt.sc/oNABT4_X673u is independent of the theme and come from WooCommerce plugin, but it doesn’t work. Please contact support of WooCommerce https://wordpress.org/support/plugin/woocommerce/ Maybe they will find the solution fastest and this help us to understand why translation doesn’t work for some other strings too.
Thank you for your cooperation.

Kind Regards,
8theme team

#348629 Copied

amiseo

Participant

March 3, 2023 at 14:57

Hi Rose,
any news for me?

Regarding WooCommerce:

Hi there,

on https://modewelt.texte-in-sekunden.de/ you can check for example a product https://prnt.sc/N0kQNoAFf9gp https://modewelt.texte-in-sekunden.de/produkt/polarised-top-sandal/ and we make use of german language with loco. Translation-files are already there, but Woocommerce does not translate those strings https://prnt.sc/7BadE2jvJGa9 https://prnt.sc/ZXH2JVFQyDsa

what can we do to solve that? Theme8 – developers of xStore-Theme also said that is not typical and a correct installation.
do you have any idea or able to help with it?
thank you

The page I need help with: https://modewelt.texte-in-sekunden.de/

and i got answer:

Hi @larsfr

Thanks for reacing out!

I understand that you are using the third-party plugin Loco Translate to translate some text strings on your site to German Language, however, it is not working as expected.

I replicated the scenario on my personal site, however, I am unable to reproduce the issue on my end.

Output:

Since this is a third-party plugin which we don’t provide support for (please see our Support Policy), it would be best to reach out to the plugin’s developers for further assistance here.

https://wordpress.org/support/plugin/loco-translate/

All the best and hopefully, the issue will be fixed soon.

and after that i also contacted loco, but still got no message.
I am really wondering, because it just from your demo.
Thank you

#348732 Copied

Rose Tyler

Support staff

March 3, 2023 at 17:21

Hello, Amiseo,

We have disabled the Single Product Builder and translations are now functioning. Please check. If you are planning to use this builder, please let us know and we will continue to work on this issue after the weekend.

Kind Regards,
8theme team

#348758 Copied

amiseo

Participant

March 3, 2023 at 17:32

Hi there, yes of course i want to make use of it 🙂
Thank you so much! 🙂

#348762 Copied

amiseo

Participant

March 8, 2023 at 09:55

Hi there, any news regarding the issue? thank you

#349303 Copied

Rose Tyler

Support staff

March 8, 2023 at 12:57

Hello, Amiseo,

We apologize for the delay in responding.

The fix will be included in the next update.

Please download the request-quote.php and callbacks.php files from this page https://we.tl/t-Po5lWY5IXV
and re-upload the request-quote.php into the et-core-pluginapp/models/customizer/theme-options/product-single-builder/ folder and the callbacks.php into the et-core-plugin/app/models/customizer/theme-options/global/ folder.

Kind Regards,
8theme team

#349331 Copied
Tagged: fixing, headerbuilder, not working, solutions, translations, woocommerce, wordpress
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