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“selected static block was removed or unplublished” message shows on shop page

This topic has 6 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

Martine

Participant

March 13, 2023 at 11:31

Hi!

Please check this video: https://www.loom.com/share/4ed5223ff97b4e4faf6024e9ab5327d8

Why is that message showing?

#349818 Copied Theme version: 9.0.5 WooCommerce version: 7.4.1

5 Answers

Rose Tyler

Support staff

March 13, 2023 at 11:37

Hello, Martine,

Thank you for getting in touch with us.

Please go to Appearance > Widgets > delete the static block from “After the products” area.

We hope this information is helpful.

Kind Regards,
8theme team

#349819 Copied

Martine

Participant

March 13, 2023 at 11:39

I already did that. See video: https://www.loom.com/share/0ab4d747b50c4a37857d5bfea6115467

But notification still occurs…

#349820 Copied

Rose Tyler

Support staff

March 13, 2023 at 11:41

Hello, Martine,

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#349822 Copied

Martine

Participant

March 13, 2023 at 11:43

See private content area

Please contact administrator
for this information.

#349823 Copied

Rose Tyler

Support staff

March 13, 2023 at 12:02

Hello, Martine,

If the admin and a new user see different things, it means there is a cache that was not cleared, because only logged admin can see the uncached version. Please clear all cache (plugin, server cache, CDN) or even temporarily disable it and check the result then.

Kind Regards,
8theme team

#349828 Copied
Tagged: best selling, removed, shop page, static block, themes, unpublished, woocommerce
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