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Some page is not rendered size correctly

This topic has 8 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

eausiris

Participant

March 14, 2023 at 03:30

Open in desktop, some page rendered as tablet (bakesome.today/shop)
Open in mobile web browser some page is not responsive (bakesome.today)

#349912 Copied Theme version: 9.0.4

7 Answers

Tony Rodriguez

Support staff

March 14, 2023 at 08:36

Hello @eausiris,

We have just reviewed your website pages and they appear to be functioning correctly. Please try clearing your cache and check again. If the issue persists, please provide screenshots of the issue along with the page URL and a more detailed description of the issue.

You may upload the screenshots to https://postimages.org/ and paste the links here.

Additionally, please provide your website’s WordPress Admin URL and credentials in the private content area of this topic so that we can further investigate the issue on your site and provide assistance.

Best Regards,
8Theme’s Team

#349929 Copied

eausiris

Participant

March 14, 2023 at 08:54

#349933 Copied

eausiris

Participant

March 14, 2023 at 08:55

#349934 Copied

eausiris

Participant

March 14, 2023 at 08:56

https://postimg.cc/2qdFsF0S

#349935 Copied

Tony Rodriguez

Support staff

March 14, 2023 at 10:03

Hello @eausiris,

We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

Additionally, we suggest that you navigate to Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

Additionally, please provide your website’s WordPress Admin URL and credentials in the private content area of this topic so that we can further investigate the issue on your site and provide assistance.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to help.

Best Regards,
8Theme’s Team

#349945 Copied

eausiris

Participant

March 14, 2023 at 11:00

ok

Please contact administrator
for this information.

#349947 Copied

Rose Tyler

Support staff

March 14, 2023 at 11:41

Hello, Eausiris

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem. Let us know the result of this test.

Kind Regards,
8theme team

#349954 Copied
Tagged: best selling themes, correct display, optimization, page rendering, page size, woocommerce
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