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Home misconfigured after saving Pop-up in Elementor

This topic has 6 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

paulkeys

Participant

March 16, 2023 at 14:42

We identified that when updating and saving the information that you have in the Elementor pouup. Referring to an action that we want to do with the discount coupon. The homepage is disfigured.

Please, contact administrator
for this information.

#350254 Copied Theme version: 9.0.5

5 Answers

Rose Tyler

Support staff

March 16, 2023 at 16:44

Hello, Paulkeys,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Would you be able to provide a video recording of the issue and your actions so that we can better understand the situation?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#350282 Copied

paulkeys

Participant

March 16, 2023 at 19:40

I left a record of the recording in the private area

Please contact administrator
for this information.

#350291 Copied

Rose Tyler

Support staff

March 17, 2023 at 08:24

Hello, Paulkeys,

Thank you for the video.

You are using Elementor Pro, which doesn’t come bundled with our theme. Have you tried to contact the support of Elementor?

Do you have this problem in preview mode only? Do you use the popup on a live page and face the same problem? Please provide the URL.

We have our own Newsletter popup https://prnt.sc/WuI6SI9VM4lB https://xstore.8theme.com/shop, which content is created using static block.
Also, there is our Modal popup element – https://xstore.8theme.com/elementor/demos/minimal-fashion02/modal-popup/

Kind Regards,
8theme team

#350322 Copied

paulkeys

Participant

March 17, 2023 at 13:31

I realize that there is a conflict that did not occur before. This was already before updating Elementor and the problem persisted even after the update.

But isn’t there a tutorial showing how to create a popup with this static block or modal popup?
Because a demonstrative image of this feature was shown, but I want to know how to do it

#350362 Copied

Rose Tyler

Support staff

March 17, 2023 at 14:27

Hello, Paulkeys,

You can import sections from this page https://xstore.8theme.com/elementor/demos/minimal-fashion02/modal-popup/ on your site. Please watch this video – https://youtu.be/MYei56eV7mU
After this import, please open the settings of the element and select the template https://prnt.sc/mN_TwBrP3m_H , it will be the content of the popup.

About Newsletter in the header:
– go to Dashboard > static blocks > Add new > create the desired content using Elementor https://prnt.sc/qsY9dv43ncD7 > https://prnt.sc/JwPaWYnw40q3
– go to Header Builder > add newsletter element into the header and select your static block – https://prnt.sc/mc_cI7i1j7nu

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#350366 Copied
Tagged: elementor, home, misconfigured, pop up, themes, woocommerce, wordpress
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