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New Patcher -> Error: unathorized access

This topic has 13 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Krzysztof

Krzysztof

Participant

March 17, 2023 at 21:58

Hi
Just noticed new Pather function 🙂 .. very nice idea and thank you for that.

Unfortunately it does not work for me.
When trying to apply patch I’m getting “Error: unathorized access”

Could you please have a look ?

Please, contact administrator
for this information.

#350394 Copied Theme version: 9.0.5

12 Answers

Tony Rodriguez

Support staff

March 18, 2023 at 06:09

Hello Krzysztof,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. The issue was due to your license; we reset it and used your original license, which resolved the issue. Please refer to the screenshots below.

https://postimg.cc/SnVkZ8mC

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#350405 Copied

Krzysztof

Participant

March 18, 2023 at 11:58

Cool thx, it works 🙂 but only on staging site. What should I do on production sites ?

#350424 Copied

Rose Tyler

Support staff

March 19, 2023 at 09:08

Hello, Krzysztof,

Thank you for the reply.

Go to XStore > Welcome panel > unregister theme > then enter your purchase code and register XStore again.
Go to the Patcher > click on Refresh patches.
Let us know the result.

Kind Regards,
8theme team

#350454 Copied

Krzysztof

Participant

March 19, 2023 at 12:35

didn’t work … please have a look on my prod site .. see priv for detaiks

Please contact administrator
for this information.

#350479 Copied

Rose Tyler

Support staff

March 19, 2023 at 13:05

Hello, Krzysztof,

We can’t log in – https://prnt.sc/k2QlRorSMMMS

Kind Regards,
8theme team

#350483 Copied

Krzysztof

Participant

March 19, 2023 at 14:01

try now 🙂 I forgot about 2FA 🙂

#350490 Copied

Rose Tyler

Support staff

March 19, 2023 at 15:45

Hello, Krzysztof,

We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience.

Kind Regards,
8theme team

#350500 Copied

Rose Tyler

Support staff

March 19, 2023 at 16:03

Hello, Krzysztof,

Fixed. You can check now.

Kind Regards,
8theme team

#350501 Copied

Krzysztof

Participant

March 19, 2023 at 16:29

hehe now I do not see Patcher in admin menu 🙂
but when I open url with “/wp-admin/admin.php?page=et-panel-patcher” i can see patches and “apply” works. Thank you 🙂
One you figure out what happened with “Pather” menu item, please let me know what should I do on other sites in order to make it work.

#350503 Copied

Krzysztof

Participant

March 19, 2023 at 16:32

just checked and on other sites “Patcher” works 🙂 so just only last issue with disappeared menu item remain 🙂

#350504 Copied

Rose Tyler

Support staff

March 19, 2023 at 16:37

Hello, Krzysztof,

Thank you for the reply.
The pather will be officially released in the next theme update, by that time it is hidden from the menu.

Kind Regards,
8theme team

#350506 Copied

Krzysztof

Participant

March 19, 2023 at 20:09

clear 🙂 thank you

#350519 Copied
Tagged: error, new patcher, themes, unauthorized access, woocommerce, wordpress
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