My phone menu is not working and there is error message on mobile view

Hello,

Thank you for contacting us and for using XStore.

This notification is from a third-party plugin that you have installed on your website. We recommend that you disable this plugin (https://prnt.sc/yuZCkvM14nAI) or contact the plugin’s support team for assistance.

In order to troubleshoot the issue with mobile menu you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

Hello,

1/ You do not need to deactivate the XStore Core plugin or other required plugins – https://www.8theme.com/documentation/xstore/plugins/included-plugins/ https://prnt.sc/R-n2B9ZEjwDl

2/ Please provide temporary wp-admin access, so we can take a closer look.

Kind Regards,
8theme team

Hello,

Thank you for the reply.

Please clear cache and check the header now.

Let us know if any further assistance is needed.

Kind Regards,
8theme team

Hello,

To solve your problem with the logo image, we re-selected the image via Header Builder > Logo.

If you need to create menus, please go to Appearance > Menus > add menu. Read more – https://www.8theme.com/documentation/xstore/menu-set-up/ Then go to Theme Options > Header Builder > Move menu element from the bottom panel into header content area and select your newly created menu.

To create pages, please go to Dashboard > Pages > add new.

Do you plan to use WPBakery or Elementor? We can’t access your Dashboard right now to check your plugins and settings, it seems there is a restriction on countries. We would recommend you create footer (content at the bottom of all site pages) on-site using static block, for example – https://prnt.sc/nTf6wtboi4U6 https://prnt.sc/LzhjGvDyKh0Z Static blocks can be edited using WPBakery or Elementor, but do not activate both these plugins together.

Fonts can be changed via Theme options > Typography, and via Theme options > Header Builder > Menu.

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

You can try https://wordpress.org/plugins/currency-switcher-woocommerce/ or https://wordpress.org/plugins/wc-multi-currency/ or similar.

We hope this information is helpful.

Kind Regards,
8theme team

Dear, Mahsa,

“Please find a way to log in” – https://prnt.sc/m63PqeAmkXUI – please disable this restriction.
“You mean Manually I need to add footer section to each page using WPBalery?” – no, you do not need to manually add it to each page. Follow the steps, please:
1/ Static blocks > Add new > add the desired content and edit it using WPBakery.
2/ Go to Appearance > Widgets > Footer > add static block into Footer column 1 area and select your static block.
It will be shown on all pages at the bottom, as you can see on our demos.

” It used to work before, so there is should be a way. Please fix it for me. Thanks” – what exactly do you mean by “it”? Please submit separate topics for different questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent misunderstanding here.

“When I click on Logo, it goes to Blog page, It shouldnt, it should go to Shop/Nude Art painting page.” – please select the desired pages for Home and Blog via Settings > Reading https://prnt.sc/kPSK_DFMSEyf The Logo in the header has a link to the page selected as Home in Reading settings.

“It was working before” – what do you mean by before? When exactly?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Dear, Mahsa,

Ok. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Dear, Mahsa,

“did you get the access to my website?” – no https://prnt.sc/m63PqeAmkXUI

“I need you to help with to fix my website, it is not done yet.” – we already provided the info that we can. Please be more specific, and let us know once the restriction will be disabled, so we can access the Dashboard.

“It was working before” – what do you mean by before? What was done that caused problems?

Kind Regards,
8theme team

Hello, Mch,

Sorry for the delay in answering.

Lightshot for browser – https://chrome.google.com/webstore/detail/lightshot-screenshot-tool/mbniclmhobmnbdlbpiphghaielnnpgdp?hl=en – click on this icon https://prnt.sc/-eX-ALrdXjuw to get link, also, Lightshot can be installed on your computer – https://app.prntscr.com/en/index.html
https://gyazo.com/download?lang=en – is free.

“I worked with a guy last time he was very quick and helpful, made my life way easier, is there any way he supports me on these request too?” – If you have a few questions, please submit for them new topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent a mess in this conversation and get help from different support members.

“– I want 1front page/Home page with possibility of show casing some images of my art works like a slide, how to set up this one?” – WPBakery is activated on your site, so you can use elements of this plugin, for example – https://prnt.sc/iVxY-oYnEawE

“for me the Page and Category are confusing, which one does what and how to set it up between my products and menu of website.” – go to Dashboard > pages – you will find all pages https://www.wpbeginner.com/glossary/page/#:~:text=A%20page%20in%20WordPress%20usually,allowed%20users%20to%20write%20posts.
Dasboard > Products > Categories, please read more – https://woocommerce.com/document/managing-product-taxonomies/
“like all prints goes under prints” – do you mean all products from “prints” category should be shown on 1 page? To open such page, go to product categories > click on view https://prnt.sc/BNashAP57OXi
To add product category page into the menu, go to Apperance > Menus > product categories > https://prnt.sc/stXMbxIq7QUI

“my contact is also not set up, would you please help me? I need contact me form under About me page.” – https://gyazo.com/55d5a464b579fb9ba6906381c46bf37c , we’ve renamed https://prnt.sc/y7xbpmMqNRAO and here is the result – https://prnt.sc/UmjeqGBD2M9w

Please read these articles also – https://www.8theme.com/documentation/docs/general-information/ https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mch,

Thank you for your response.

1/ You can activate Massive Addons for WPBakery Page Builder plugin to get more elements. You can find examples on this page – https://massive.mpcthemes.net/ https://gyazo.com/4e5cf61a1441cf56487e0f4e88db1018

2/ Do you mean a main category with 2 sub-categories? Here is an example on your site – https://prnt.sc/vTfykJRy-T3Q , then we added them in your menu – https://prnt.sc/1EGhNqlVq3tN , here is the result – https://prnt.sc/Y1H7BLes_Mxx

Sorry, but additional customization or content management is not included in our basic support scope. We are able only to guide you with theme options. If you need personal customization you need to hire a developer or content manager.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Kind Regards,
8theme team