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Site is not working it when we try to assess the the site contents inside home page is not loaded

This topic has 19 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Catholicans

Participant

March 27, 2023 at 07:50

Hello,

We are using xstore layout for our site https://kunjucatholicans.com/

now the issue is that when we try to access the front end if the site content inside the home page is get loaded. We fist try by deactivating the plugin one by one but the issue was not solved then we try by switching the theme to a default theme then the site load fast, but when we switch to xstore the page is not loaded. can you please check

#351368 Copied Theme version: 9.0.5 WooCommerce version: 7.5.1

18 Answers

Tony Rodriguez

Support staff

March 27, 2023 at 08:48

Hello Catholicans,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

We look forward to your response.

Best Regards,
8Theme’s Team

#351374 Copied

Catholicans

Participant

March 27, 2023 at 11:15

ok I will once more disable all the plugins and check

Please contact administrator
for this information.

#351398 Copied

Catholicans

Participant

March 27, 2023 at 12:29

we have checked by disabling all the plugins now home page is coming in different style can you please check this

#351411 Copied

Rose Tyler

Support staff

March 27, 2023 at 13:35

Hello Catholicans,

Here is a screenshot from the bottom of your Home page – https://prnt.sc/Wj65JrKtAH6y – you need to contact your hosting provider ad ask to fix this first.

Kind Regards,
8theme team

#351416 Copied

Catholicans

Participant

March 28, 2023 at 05:28

ok let we check this and update you soon

#351455 Copied

Tony Rodriguez

Support staff

March 28, 2023 at 05:37

Hello Catholicans,

Sure, Take your time. We are always here to assist you.

Best regards,
8Theme’s Team

#351457 Copied

Catholicans

Participant

March 28, 2023 at 12:58

can you please tell why this space issue has occurs, because this site is not live it is under development stage now and only some products have been added to the site there is no orders or traffic in the site.

we have another site https://melangedesigningstudio.com/ with this same theme and the same memory size also this site have almost 1000 above products, there is lots of orders coming and have traffic also. This site is loading faster also

Both this site are hosted in siteground. we have tried site ground optimization tool to optimize the site : https://kunjucatholicans.com/ but it takes a lots of time to load the site also

can you please help me to find the issue and fix it. Due to this issue we have enabled the under construction mode.

#351517 Copied

Rose Tyler

Support staff

March 28, 2023 at 14:49

Hello Catholicans,

Have you changed wp-admin access? We can’t log in anymore.

These questions you need to pass to your hosting provider, they will be able to check the situation with memory more deeply and help you.

Compare plugins on both sites, maybe one of 3rd party plugin requires too much memory and cause the problem.

Kind Regards,
8theme team

#351531 Copied

Catholicans

Participant

March 29, 2023 at 06:14

sorry we have restore the backup of few days ago that is why you was not able to access the backend I will send the new one

Please contact administrator
for this information.

#351583 Copied

Rose Tyler

Support staff

March 29, 2023 at 08:50

Hello, Catholicans,

Thank you for your response.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#351603 Copied

Catholicans

Participant

March 29, 2023 at 11:42

ok Thank you for your great support

#351627 Copied

Rose Tyler

Support staff

March 29, 2023 at 12:15

Hello, Catholicans,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351634 Copied

Catholicans

Participant

March 29, 2023 at 12:51

While checking the server side, the mentioned memory issue was not occur, because the server has 1 GB of memory. This memory is enough to load this site. And by checking the previous replies (WooCommerce -> status -> log), I found that the template file in the theme was not rendering. Can you please check this?

#351639 Copied

Rose Tyler

Support staff

March 29, 2023 at 14:10

Hello, Catholicans,

Thank you for your response.

“And by checking the previous replies (WooCommerce -> status -> log), I found that the template file in the theme was not rendering. Can you please check this?” – provide screenshots, please.

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

Kind Regards,
8theme team

#351649 Copied

Catholicans

Participant

March 30, 2023 at 12:29

We encountered a loading problem on the website, which we determined was caused by a particular section on the homepage. To resolve the issue, we disabled that section and reloaded the site, which successfully eliminated the loading problem. Do you have any ideas what could have caused this issue?

#351749 Copied

Rose Tyler

Support staff

March 30, 2023 at 12:39

Hello, Catholicans,

What exactly content do you have in the mentioned section?

Kind Regards,
8theme team

#351750 Copied

Catholicans

Participant

March 31, 2023 at 05:22

The section consists of tabs and showcases the products alongside a background image.
Below is a screenshot of a section which has two additional tabs added.
https://snipboard.io/uE2HsN.jpg
Please refer to the demo screenshot provided.
https://snipboard.io/FqmOUj.jpg

#351812 Copied

Rose Tyler

Support staff

March 31, 2023 at 09:13

Hello, Catholicans,

Thank you for the response.

We can open only the second screenshot, but, as we can see, you have more than 600 products on the site, and in the settings of the products element the limit is set to “-1” which means show all products https://prnt.sc/CXHkIRHTAjWP , 7 tabs*600 = your server can’t handle this request. You need to set the limit to 6 or 7 products, for all Products elements on your Home page – https://prnt.sc/Ru6lwPw0hqOL

Kind Regards,
8theme team

#351851 Copied
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