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Cart page off-canvas is always empty after add to cart a product

This topic has 8 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Chris0483

Participant

April 3, 2023 at 11:16

Hello

The off-canvas cart page is always empty without any product added to cart. Can you help me for that please ?
Best regards

Please, contact administrator
for this information.

#352085 Copied Theme version: 9.1 WooCommerce version: 7.5.1

7 Answers

Rose Tyler

Support staff

April 3, 2023 at 11:33

Hello, Chris0483,

Try to disable Elementor Pro and check how it works then.

If this solves the problem, contact support of Elementor Pro, and provide us with FTP access, so we can take a closer look at the situation.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#352089 Copied

Chris0483

Participant

April 4, 2023 at 09:15

Hello

Elementor tell me the problem comes from the theme ?

Best regards

Chris

#352216 Copied

Rose Tyler

Support staff

April 4, 2023 at 09:17

Hello, Chris0483,

Did they reply in detail?

Please provide us with FTP access, so we can take a closer look at the situation.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#352219 Copied

Chris0483

Participant

April 4, 2023 at 09:27

Support tell us the issue comes from your thme because with an other theme there isn’t the issue..

Best regards

Please contact administrator
for this information.

#352225 Copied

Rose Tyler

Support staff

April 4, 2023 at 11:35

Hello,

We’ve checked how it works with the default WooCommerce theme – Storefront and the problem persists, so it should be fixed by Elementor Pro.

Here is such question already posted to Elementor Pro and they know it is their BUG ->
https://github.com/elementor/elementor/issues/21836

Please add your questions there as well to make Elementor submit an update asap.

One of our developers also posted details there, after testing.

Kind Regards,
8theme team

#352250 Copied

Chris0483

Participant

April 6, 2023 at 17:23

Hello

We have no reply from elementor unfortunately… Do yo uhave a solution please ?
Greatings
CHris

#352568 Copied

Rose Tyler

Support staff

April 7, 2023 at 07:11

Hello, Chris0483,

Elementor Pro is 3rd party plugin whose problem is independent of our theme, but we can suggest a temporary solution:
– downgrade Elementor Pro Version 3.11.7, as was done by one of our customers – https://www.8theme.com/topic/mini-cart-doesnt-show-that-the-product-has-been-added/#post-352479

Kind Regards,
8theme team

#352599 Copied
Tagged: cart, empty, off canvas, page, product, themes, woocommerce, wordpress
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