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There has been a critical error on this website. Please check your site admin email inbox for instru

This topic has 8 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

kanompunk

Participant

April 4, 2023 at 08:14

There has been a critical error on this website. Please check your site admin email inbox for instru

Please, contact administrator
for this information.

#352190 Copied Theme version: 9 WooCommerce version: XStore 9.1

7 Answers

Rose Tyler

Support staff

April 4, 2023 at 08:26

Hello, Kanompunk,

Thank you for contacting us and for using XStore.

Please provide FTP access.

To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#352193 Copied

kanompunk

Participant

April 4, 2023 at 08:40

hi

Please contact administrator
for this information.

#352199 Copied

Rose Tyler

Support staff

April 4, 2023 at 10:01

Hello, Kanompunk,

Thank you for the response.

Please provide wp-admin access also.

We do not see errors on the site and via FTP. Please describe the problem you face in more detail.

Kind Regards,
8theme team

#352234 Copied

kanompunk

Participant

April 4, 2023 at 10:03

hi author

Please contact administrator
for this information.

#352235 Copied

Rose Tyler

Support staff

April 4, 2023 at 12:05

Hello, Kanompunk,

Check now, please.

There was a php error in XStore Advanced sticky plugin that was fixed on your website.
Also, we noticed you have -1 value for the memory limit that is not correct one -> https://prnt.sc/h5ex723eD3b4 and should be fixed from the server side.

Recently we released new XStore theme update 9.1 with many different fixes and new features – https://xstore.8theme.com/update-history/ https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Kind Regards,
8theme team

#352252 Copied

kanompunk

Participant

April 5, 2023 at 02:16

hi author

Please contact administrator
for this information.

#352339 Copied

Rose Tyler

Support staff

April 5, 2023 at 07:55

Hello, Kanompunk,

Thank you for the response.

Provide URL to that case, please.

Is there anything else we can help you with?

Kind Regards,
8theme team

#352359 Copied
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