Return to previous page

Missing content on translation pages in child theme

This topic has 8 replies, 2 voices, and was last updated 1 years, 6 months ago ago by kezalkoatlj

kezalkoatlj

Participant

April 9, 2023 at 10:32

after updating the theme, the translations on the pages of the child theme stopped working for me. WPML translation plugin

#352732 Copied Theme version: 9.1 WooCommerce version: 7.5.1

7 Answers

Rose Tyler

Support staff

April 9, 2023 at 12:06

Hello, Kezalkoatlj,

Thank you for contacting us and for using XStore.

Please describe the situation in more detail with screenshots.

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

Also, provide temporary wp-admin access (create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area)

Kind Regards,
8theme team

#352749 Copied

kezalkoatlj

Participant

April 9, 2023 at 12:55

this is the English version of the site. it displays correctly
https://prnt.sc/nmGGsD0MbHZX

and this is the Ukrainian version of the site and there is no content except for the header
https://prnt.sc/ZonOcMo5jEhn

it happened after theme update.
I thought that the problem is with the wpml plugin (all pages are translated), but when I switch from the child theme to the parent theme, everything works.

Please contact administrator
for this information.

#352751 Copied

Rose Tyler

Support staff

April 9, 2023 at 15:29

Hello, Kezalkoatlj,

Thank you for your response.

Please provide FTP access also.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#352767 Copied

kezalkoatlj

Participant

April 9, 2023 at 15:47

FTP access

Please contact administrator
for this information.

#352770 Copied

Rose Tyler

Support staff

April 9, 2023 at 15:53

Hello, Kezalkoatlj,

We will have another specialist review your inquiry in greater detail and will be in touch with you.
We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team

#352773 Copied

Rose Tyler

Support staff

April 9, 2023 at 16:51

Hello, Kezalkoatlj,

Fixed.
There was “CRITICAL Uncaught Error: Failed opening required ‘/wp-content/plugins/et-core-plugin/app/models/customizer/templates/header/parts/пошук.php”, because of your translation here – https://prnt.sc/-ZBJrN4jCSBE

Kind Regards,
8theme team

#352775 Copied

kezalkoatlj

Participant

April 9, 2023 at 17:23

Thank you! problem solved.

#352780 Copied
Tagged: child theme, missing content, seo friendly, templates, translation pages, woocommerce, wordpress
Viewing 8 results - 1 through 8 (of 8 total)

The issue related to '‘missing content on translation pages in child theme’' has been successfully resolved, and the topic is now closed for further responses

Missing content on translation pages in child theme

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection