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Synchronizing product image scrolling with description – Need help

This topic has 15 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

mady

Participant

April 14, 2023 at 15:46

Hello everyone,

I am currently facing an issue with the theme for my online store, and I need your help. My goal is to have the product image scroll simultaneously as I read through the description. I have attached a screenshot to help illustrate my issue.

look : https://www.cjoint.com/c/MDooTyNYKnH

Has anyone encountered this problem before or know how to resolve it? Any guidance, tips, or suggestions would be greatly appreciated.

Thank you in advance for your assistance!

Best regards,
Mady

#353326 Copied Theme version: 9.1 WooCommerce version: 7.5.1

14 Answers

Tony Rodriguez

Support staff

April 15, 2023 at 05:56

Hello @mady,

In order to make your single product image sticky/scrolling with a description, please navigate to XStore >> Theme Options >> WooCommerce >> Single Product Builder and set the section to be sticky, as shown in the following image: https://postimg.cc/k6LQKy61

Best Regards,
8Theme’s Team

#353357 Copied

mady

Participant

April 16, 2023 at 22:48

Hello Tony

I hope you’re doing well. I am writing to follow up on your previous advice regarding the “Sticky” option for my online store. I have followed your instructions and enabled the feature as you suggested, but it seems there is still a synchronization problem on my store’s display.

When I enable the “Sticky” option, the elements do not align properly, and the overall appearance of my store is negatively affected. I have tried troubleshooting the issue myself by clearing my browser cache and checking for any conflicts with my store’s theme, but I haven’t had any success.

I would appreciate it if you could take a look at my store and help me determine the root cause of this display issue. My store URL is slaayshakers.com . Please let me know if you need any further information or screenshots to assist you in your investigation.

look : https://www.cjoint.com/c/MDqvVnR1uo8

Thank you in advance for your help and support. I look forward to your response and guidance.

Best regards,

#353435 Copied

Tony Rodriguez

Support staff

April 17, 2023 at 09:02

Hello @mady,

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#353461 Copied

mady

Participant

April 18, 2023 at 23:10

Hello Tony,

Thank you so much for your assistance and guidance. I’ve followed the steps you provided, and I’m still experiencing the issue with the XStore WordPress theme. I would really appreciate it if someone could take a closer look at the problem.

Here are my email address and credentials to access the site:

Please let me know if you need any further information or if there’s anything else I can provide to help you identify the issue. Your continued support is greatly appreciated!

Best regards,
Mady

Please contact administrator
for this information.

#353679 Copied

Tony Rodriguez

Support staff

April 19, 2023 at 08:24

Hello @mady,

We apologize for the inconvenience, but you have not provided us with the complete Admin Login details. Please provide us with the details listed below in the private content area of this topic, so that we can further investigate and assist you.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards,
8Theme’s Team

#353706 Copied

mady

Participant

April 19, 2023 at 13:16

Hello,

its ok ?

Please contact administrator
for this information.

#353803 Copied

Rose Tyler

Support staff

April 19, 2023 at 14:49

Hello, Mady,

What is the URL of the My Account page with the login form on your site?

Also, please provide FTP access. To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Please contact administrator
for this information.

#353825 Copied

mady

Participant

April 22, 2023 at 14:38

Hello,

Sorry for the late, my FTP Access :

Thanks,

Best regards,

Please contact administrator
for this information.

#354216 Copied

Rose Tyler

Support staff

April 23, 2023 at 08:23

Hello, Mady,

Thank you for FTP access.
Please provide URL of the product page where the problem is visible.
Also, we need the URL of the page with the login form to your site Dashboard, for example, https://xstore.8theme.com/wp-admin https://xstore.8theme.com/my-account/

Kind Regards,
8theme team

#354242 Copied

mady

Participant

April 23, 2023 at 15:53

Hello,

The problem is visible on the two prodcut :

Its ok like this ? :

Thanks,
Best regards,
.

Please contact administrator
for this information.

#354294 Copied

Rose Tyler

Support staff

April 23, 2023 at 16:03

Hello, Mady,

Please watch the video from the Private content area, which shows that we can’t log in to your site. There is a redirect and in the result, not /wp-admin/ page is opened.

About your products, tabs are closed by default, so the height of the section doesn’t allow the scroll, there are 2 ways:
– open first tab by default
– disable the sticky option.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Please contact administrator
for this information.

#354295 Copied

mady

Participant

April 23, 2023 at 16:09

Hello,

Look the screen, this user not work ?

Thanks

Please contact administrator
for this information.

#354296 Copied

mady

Participant

April 23, 2023 at 16:21

I recently encountered an issue with the “Sticky Video” feature on my XStore theme in WordPress. I’m happy to report that I’ve managed to resolve that particular problem. However, I’m now experiencing a new issue on the same page.

Since disabling the “Sticky Video” option, the page scrolling has become quite strange and erratic. You can see the issue for yourself on the following page: https://slaayshakers.com/produit/slaay-juice-blender/

At this point, I would like to restore the default scrolling behavior on this page. Has anyone else experienced a similar issue, or could you possibly point me in the right direction for a solution? Any help or suggestions would be greatly appreciated.

Thank you in advance!

#354297 Copied

Rose Tyler

Support staff

April 24, 2023 at 07:20

Hello, Mady,

Thank you for your response.

We would recommend you disable the sticky option, for this edit the custom product template in Single Product Builder https://prnt.sc/PqM5rrQygEMQ > disable it here – https://prnt.sc/YH5-zpnB_UJN
If you have any additional questions or concerns, please do not hesitate to reach out to us.

Kind Regards,
8theme team

#354309 Copied
Tagged: help with scrolling, product image description, product image scrolling, synchronize product images, synchronize scrolling, woocommerce product images, woocommerce wordpress templates
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