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Woocommerce analytics showing wrong order data

This topic has 2 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Lotshop.pk

Participant

April 30, 2023 at 12:11

I am writing to express my frustration regarding the inaccurate order data that is being displayed on the WooCommerce analytics section in the WP Admin area and mobile app. I have noticed that the order data being displayed is completely incorrect, and it is not showing the correct number of orders that have been placed on my website.

Today, I received a total of 45 orders, but the analytics section is only showing 2 orders. This is extremely concerning, as it is affecting my ability to accurately track and manage my sales. I have also checked the product analytics data, and it appears to be correct.

I am requesting that you investigate this issue urgently and take the necessary steps to resolve it. I expect that the analytics data should accurately reflect the number of orders that have been placed on my website, and I hope that this issue can be resolved as soon as possible.

Thank you for your prompt attention to this matter.

Sincerely,

Hazrat Omer

Please, contact administrator
for this information.

#354946 Copied Theme version: 9.1 WooCommerce version: 7.5.1

1 Answer

Rose Tyler

Support staff

April 30, 2023 at 15:28

Hello, Lotshop.pk,

Thank you for contacting us and for using XStore.

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.

Kind Regards,
8theme team

#354966 Copied
Tagged: analytics, data, order, templates, woocommerce, wordpress, wrong
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