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Urgent Help Needed: X Store Core Plugin Issue on my WordPress Site

This topic has 16 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

mady

Participant

May 1, 2023 at 22:30

Hello fellow X Store users,

I’m experiencing a major issue with my WordPress site using the X Store theme, and I’m hoping someone here can help me out. The problem is that the “X Store Core” plugin is not activated, and I’m unable to install it. I keep getting the following error message:

https://www.cjoint.com/c/MEbvEq3K2FV

I’ve tried going to ThemeForest to re-download the plugin and reinstall it, but I’m stuck at this point and can’t do anything. I’ve actually faced this issue before when I first installed the theme, but I managed to resolve it back then. Unfortunately, I can’t remember how I did it.

Can anyone please provide any guidance or suggestions on how to fix this problem? I’m at a loss, and any assistance would be greatly appreciated. If anyone has encountered a similar issue or knows the solution, please let me know.

Thank you in advance for your help!

Best regards,
Mady

#355063 Copied Theme version: 9.1.2 WooCommerce version: 7.5.1

15 Answers

Rose Tyler

Support staff

May 2, 2023 at 10:33

Hello, Mady,

Thank you for getting in touch with us.

Please download the latest version of XStore Core plugin from this page – https://www.8theme.com/downloads

We hope this information is helpful.

Kind Regards,
8theme team

#355112 Copied

mady

Participant

May 2, 2023 at 14:48

Hello! I don’t understand, the problem still persists:

https://www.veed.io/view/7fb4c0f5-2cba-4694-bf57-362ad427ae9f?panel=share

What can I do to help with this issue?

Please contact administrator
for this information.

#355161 Copied
Rose Tyler

Support staff

May 2, 2023 at 15:04
Hello, Mady,

The core plugin was installed on your site incorrectly, so you need to connect your files via FTP and delete et-core-plugin, then you will be able to upload the latest plugin version via Dashboard.
We can’t connect your files via FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
so we can’t do this for you.

Kind Regards,
8theme team
#355163 Copied
mady

Participant

May 2, 2023 at 23:17

Dear Rose Tyler

I wanted to inform you that the connection issue you experienced was completely normal, as the hosting platform, “Hostinger,” was dealing with a general problem. However, this issue has now been resolved.

Could you please retry to resolve the plugin issue on your end? If you need any further assistance or have any questions, don’t hesitate to reach out.

Best regards,

Mady

Please contact administrator
for this information.

#355203 Copied

Rose Tyler

Support staff

May 3, 2023 at 09:06

Dear Mady,

FTP directory is empty – https://gyazo.com/30d7a2cf3f32d875f9e2a380ce9356fc
Please check, or ask your hosting provider for help with this, we need access to your WP installation to be able to see plugins files.

Kind Regards,
8theme team

#355248 Copied

mady

Participant

May 3, 2023 at 13:18

Hello,

I hope this message finds you well. I am reaching out to inform you that I have decided to completely overhaul my current website. In order to do this, I need to remove the existing license from the current site and transfer it to another site of mine.

Could you please let me know if this is possible and provide any guidance on the necessary steps to accomplish this transfer? Your assistance is greatly appreciated.

Thank you in advance for your help.

Best regards,

#355297 Copied

Rose Tyler

Support staff

May 3, 2023 at 14:20

Hello Mady,

Just unregister the theme from XStore > Welcome panel – https://prnt.sc/4-nuyKcg4zfe , then you will be able to activate XStore on new site. When all will be fine there, delete XStore from the old site via Appearance > Themes.

Kind Regards,
8theme team

#355312 Copied

mady

Participant

May 3, 2023 at 15:08

Hello

dont work

: https://www.cjoint.com/c/MEdoiv4NjkF

why ?

#355323 Copied

Rose Tyler

Support staff

May 3, 2023 at 15:14

Hello Mady,

Strange, we’ve checked and we do not have this problem on our test site.
In this case, you can just delete XStore from the site and activate the theme on the new site.
Let us know if any further assistance will be needed.

Kind Regards,
8theme team

#355326 Copied

mady

Participant

May 3, 2023 at 15:16

how to delete xstore ?

#355327 Copied

Rose Tyler

Support staff

May 3, 2023 at 15:19

Hello Mady,

Please go to Appearance > Themes > install and activate a default WP theme, for example – Twenty Twenty, XStore will be deactivated, then you can delete it there.

Kind Regards,
8theme team

#355329 Copied

mady

Participant

May 3, 2023 at 15:55

Hello Rose Tyler

I hope you’re doing well. I’m encountering an issue with my WordPress website and I could really use your help. I managed to remove “Xstore”, but when I go to Appearance > Themes, both “Xstore” and “Xstore Child” themes are still present, although they’re deactivated.

When I try to reactivate the Xstore Core plugin, the installation fails with a message saying “Plugin install failed.” Moreover, when I attempt to deactivate the license key, an error message appears: “Error while deactivating.”

Can you please guide me on how to resolve these issues and properly activate the Xstore Core plugin?

Thank you in advance for your assistance.

Best regards,

#355339 Copied

Rose Tyler

Support staff

May 3, 2023 at 16:01

Hello Mady,

“When I try to reactivate the Xstore Core plugin, the installation fails with a message saying “Plugin install failed.” “- to solve it, please connect your site files via FTP, go to wp-content/plugins folder > rename et-core-plugin folder, then delete it. After that, you will be able to upload the latest version of Core via Dashboard.

“I managed to remove “Xstore”, but when I go to Appearance > Themes, both “Xstore” and “Xstore Child” themes are still present, although they’re deactivated.” – https://wordpress.com/support/themes/delete-a-theme/

Kind Regards,
8theme team

#355340 Copied

mady

Participant

May 3, 2023 at 23:26

Hello

Look the screen, the et-core-plugin doesnt exist :

https://www.veed.io/view/f2b696ea-0342-489c-86b4-de01762f1862?panel=share

Thanks,

Best regards

#355364 Copied

Rose Tyler

Support staff

May 4, 2023 at 08:27

Hello Mady,

Please try to upload the plugin manually via FTP in the next way:
– download the plugin archive from this page https://www.8theme.com/downloads/ on your computer and unzip it;
– upload et-core-plugin folder into wp-content/plugins via FTP.
– go to Dashboard > Plugins > XStore Core plugin should appear and you will be able to activate it.

We hope this information is helpful.

Kind Regards,
8theme team

#355405 Copied
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