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Layout Problems with theme not displaying as demo

This topic has 4 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

Andres50

Participant

May 2, 2023 at 20:30

I uploaded the theme follow up the instructions, updated, etc… but the theme is very slow and the layout is broken. I need help thanks

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#355202 Copied Theme version: v.9.1.3 WooCommerce version: Woocommerce Version

3 Answers

Rose Tyler

Support staff

May 3, 2023 at 08:44

Hello, Andres50,

Thank you for contacting us and for using XStore.

In order to provide you with the best assistance, we kindly ask that you provide us with temporary access to the wp-admin of your website. This will allow us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

We thank you for your cooperation and look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#355238 Copied

Andres50

Participant

May 3, 2023 at 16:58

Reply on private

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for this information.

#355350 Copied

Rose Tyler

Support staff

May 4, 2023 at 07:49

Hello, Andres50,

Thank you for your response.

We’ve edited widgets to fix the problem in the site header.

Private Content

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#355401 Copied
Tagged: demo, layout, problem, template, theme, woocommerce, wordpress
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