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Issue with Background Color Change Not Applied on Mobile Devices

This topic has 4 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

mady

Participant

May 6, 2023 at 18:12

Dear Xstore Support Team,

I hope this message finds you well. I am writing to report an issue I am experiencing on your platform.

When I modify the background color of my website on the Xstore platform, changing it to pink, the change is successfully applied on both my computer and the mobile version when viewed on my computer. However, when I access the website using my mobile phone in real life, the background color does not change and remains the initial color.

Furthermore, when I open the mobile menu on the mobile version through my computer, the background color remains the initial green color, rather than the desired pink. It seems that the color change is not properly applied on actual mobile devices and in the mobile menu.

I kindly request your assistance in resolving this issue, as I would like the new background color to be displayed consistently across all devices and in the mobile menu.

Thank you in advance for your attention to this matter. I look forward to your response and a prompt resolution.

Best regards

Please, contact administrator
for this information.

#355786 Copied Theme version: 9.1.2 WooCommerce version: 7.5.1

3 Answers

Rose Tyler

Support staff

May 7, 2023 at 10:12

Dear Mady,

Thank you for getting in touch with us.

Please provide temporary wp-admin access.

Kind Regards,
8theme team

#355820 Copied

mady

Participant

May 7, 2023 at 18:57

Hello,

Thanks

Please contact administrator
for this information.

#355856 Copied

Tony Rodriguez

Support staff

May 8, 2023 at 06:57

Hello, mady,

We have resolved your issue. Please clear your browser cache and revisit your site. Additionally, we have commented out the CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS. https://postimg.cc/zyVGmLS8

We have created a video for you to view on your website for further reference. https://www.veed.io/view/b4b1dbb2-58fe-47f3-a2b3-484fc9350c24?sharingWidget=true&panel=share

You can customize the background color of your site under XStore > Theme Options > Styling/Colors and save your changes.

Please refer to the image provided at the following link for further reference: https://postimg.cc/Jtk00H9n

Best regards,
8Themes Team.

#355882 Copied
Tagged: background, change, color, devices, mobile, themes, woocommerce, wordpress
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