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The ‘Recently Viewed’ feature is not working properly

This topic has 12 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Catholicans

Participant

May 8, 2023 at 10:29

The ‘Recently Viewed’ feature is not working properly. After viewing a product and returning to the homepage, no products are displayed in the ‘Recently Viewed’ section.
Screenshot: https://snipboard.io/WPvjpu.jpg

#355925 Copied Theme version: 0.0.1 WooCommerce version: Version 7.5.1

11 Answers

Rose Tyler

Support staff

May 8, 2023 at 10:49

Hello, Catholicans,

Thank you for contacting us and for using XStore.

https://prnt.sc/N4A3XEvp4236 – we’ve checked your Home page and products and we do not see the problem.

Could you please record a video of the problem?

Kind Regards,
8theme team

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Catholicans

Participant

May 8, 2023 at 13:00

This function has not been working for some time.

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Rose Tyler

Support staff

May 8, 2023 at 14:08

Hello, Catholicans,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

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Catholicans

Participant

May 9, 2023 at 04:54

Screen Recoding: https://screenapp.io/#/shared/a9780a08-37b8-4266-b28f-8edda3a430ca
Can you check the above screen recoding ? In the above shows that the ‘Recently Viewed’ is not working properly.

Also Is it possible to disable the ‘Recently Viewed’ section when there are no items in it and automatically enable it when items are added to the section?

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Rose Tyler

Support staff

May 9, 2023 at 09:59

Hello, Catholicans,

Thank you for your response.

1/ In the video, it is not clear if you are using an incognito browser window. Please let us know what browser you use and make sure that it is not an incognito browser window. Try to test from different browsers or devices, maybe specific settings of your browser cause the problem.

2/ There is no such possibility, sorry.

Kind Regards,
8theme team

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Catholicans

Participant

May 9, 2023 at 12:27

I’m using Chrome. But there is no change in normal tab. Please check.

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Rose Tyler

Support staff

May 9, 2023 at 12:56

Hello, Catholicans,

We also use Chrome browser, not an incognito window, and ‘Recently Viewed’ products are displayed fine on your site https://prnt.sc/Z0uzIT6UHlYG

As was mentioned, the problem may be caused by cache settings of your browser.
Did you check from other browsers and devices?

Kind Regards,
8theme team

#356091 Copied

Catholicans

Participant

May 9, 2023 at 13:01

I checked in Firefox and Microsoft edge. But showing the same issue.

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Rose Tyler

Support staff

May 9, 2023 at 14:03

Hello, Catholicans,

Please provide temporary wp-admin and FTP access. I will pass this topic on to our dev team.
FTP access is needed, wp-admin will not be enough.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

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Catholicans

Participant

May 10, 2023 at 06:36

Thankyou for your response.
As this website is currently in production, kindly exercise caution when making any modifications.

Please contact administrator
for this information.

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Rose Tyler

Support staff

May 11, 2023 at 07:29

Hello, Catholicans,

Thank you for your response.

We can’t open your site, unfortunately.

Please contact your hosting provider and solve this problem (the screenshot is in the Private Content area) first. Let us know once it will be solved.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

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Tagged: feature, not working, properly, recently viewed, templates, woocommerce, wordpress
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