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We have problems with the new version of tema

This topic has 4 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

montse

Participant

May 8, 2023 at 15:14

the error say: C’è stato un errore durante l’aggiornamento di XStore: Il pacchetto non può essere installato. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#355967 Copied Theme version: 9.0.5 WooCommerce version: 7.5

3 Answers

Rose Tyler

Support staff

May 8, 2023 at 15:19

Hello, Montse,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please follow next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the theme after that and you should not face any issue.

Or do the update manually via ftp – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best Regards,
8Theme’s Team

#355970 Copied

montse

Participant

May 8, 2023 at 15:25

I do, but I have the same problem 🙁
what I can do?

#355972 Copied

Rose Tyler

Support staff

May 8, 2023 at 15:35

Hello, Montse,

Thank you for your response.

It seems you do not want to do an update manually via FTP. In this case please provide temporary wp-admin access and your purchase code via the Private Content area, so we try this solution https://prnt.sc/_sYQ64DPD_Az on your site.

Best Regards,
8Theme’s Team

#355975 Copied
Tagged: new version, problems, solutions, tema, themes, woocommerce, wordpress
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