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Theme and Elementor issues when update the page or when duplicate sections

This topic has 5 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

ahmad ghader

Participant

May 9, 2023 at 18:10

Dear Sir,

Please note that when i am trying to duplicate any section from the front page it will be display in another style than the original version, also i can’t update my pages and i received json format error. please advise.

Please, contact administrator
for this information.

#356145 Copied Theme version: 5.1.3 WooCommerce version: 7.6.1 |

4 Answers

ahmad ghader

Participant

May 9, 2023 at 21:19

please note that i found 2 issues, when duplicate any section, the page will affected and any modification in style will not applied, so the duplicated is make an issues in pages, also when trying to update page without an elementor i got the following message:
updating failed, the response is not a valid json response

#356157 Copied

Rose Tyler

Support staff

May 10, 2023 at 09:51

Hello, Ahmad Ghader,

Thank you for contacting us and for using XStore.

1/ We’ve edited your “test page”, and duplicated a section without any problem https://prnt.sc/Bd93Qsa3NoFb
Please clear cache of the browser, and record a video of the problem for us.

2/ About – “also when trying to update page without an elementor i got the following message: updating failed, the response is not a valid json response” – please record a video also.
You can upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#356224 Copied

ahmad ghader

Participant

May 10, 2023 at 15:17

Dear Sir,

1. i sent the video link about the issue when trying to update the front page.

2. regarding the first issue when duplicate any section in front page, it works normally today and it happen one time to duplicate the section and not applied the style so to be honest it’s happen sometimes to duplicate section and not matching the original style.

Regards,
Ahmad

Please contact administrator
for this information.

#356269 Copied

Rose Tyler

Support staff

May 10, 2023 at 15:49

Hello, Ahmad Ghader,

Thank you for your response.

Please read and follow this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-invalid-json-error-in-wordpress-beginners-guide/

Kind Regards,
8theme team

#356273 Copied
Tagged: best selling, duplicate sections, elementor issues, theme issues, update page, woocommerce themes
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