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How to edit pages, like home page and contact us?

This topic has 7 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

squallss4

Participant

May 10, 2023 at 17:03

Good day, I’ve been trying to edit the info from exported the child theme, for example I open homepage and click edit with elementor, a window opens and says 404 not found, what am I doing wrong to edit pages?

thank you in advance

#356281 Copied Theme version: 9.1.4 WooCommerce version: Version 7.7.0

6 Answers

squallss4

Participant

May 10, 2023 at 17:29

I found out a way but is not practical, by logging in on the WP site, then using the top header of wordpress and directly clicking edit with elementor, but only works by enabling elementor SAFE MODE ON, but as you know not everything loads, I’m currently updating all plugins to latest version to see if that fixes it, but I’m letting you know because maybe you know of a more practical way to do it

#356283 Copied

squallss4

Participant

May 10, 2023 at 17:40

after playing with plugins, I found out that Xstore Core is the plugin causing the conflict with elementor, any advice on this please?

#356284 Copied

Tony Rodriguez

Support staff

May 11, 2023 at 05:52

Hello @squallss4,

We suggest that you navigate to WP-Dashboard >> Settings >> Permalinks >> set Post name type instead of the Plain type, save changes and try again after clearing the browser cache.

If the issue persists, please read and follow the instructions written in this article – https://elementor.com/help/how-to-fix-404-page-or-page-not-found-error-messages/.

Alternatively, please take a complete backup of your site and share your site WP Admin URL and credentials, as well as the FTP Login details, in the private content area of this topic. This will allow us to further investigate the issue and provide assistance.

Please note that we will need permission to debug your site, which may include deactivating all third-party plugins and on-site customizations.

Best Regards,
8Theme’s Team

#356300 Copied

squallss4

Participant

July 7, 2023 at 07:28

Good day, I had to stop the project because of a family issue, but now Im back, I just updated everything, including theme and plugins, as mentioned before I can NOT edit the template, when I try to open element it just wont load, ask me to go SAFE MODE to be able to do it, I already did the permalinks from plain type to Post name, the only way I can make elementor work here is if I disable X-CORE , please help me

#361416 Copied

Rose Tyler

Support staff

July 7, 2023 at 08:12

Hello @squallss4,

Thank you for getting in touch with us.

We will do our best to help you. In order to do so, we require temporary access to your site.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Please go to WooCommerce > Status > Logs > select today/yesterday date and check what errors are there.

Waiting for your reply.

Kind Regards,
8theme team

#361424 Copied

Rose Tyler

Support staff

July 7, 2023 at 08:26

Hello @squallss4,

We have received a low rating from you and we are very upset about this. We are confident that we can help you, otherwise, we are ready to refund your money. Please reply as soon as possible so that we can resolve this issue in the best way for both parties.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#361429 Copied
Tagged: contact us, edit pages, home page, how to, templates, woocommerce, wordpress
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